At a Glance
- Tasks: Lead and develop a high-performing Client Services team to deliver outstanding client service.
- Company: Vanguard, a leading investment firm focused on client success and innovation.
- Benefits: Hybrid work setup, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous development and process improvement.
- Why this job: Make a meaningful impact while fostering a collaborative and inclusive culture.
- Qualifications: Experience in client service and proven leadership skills required.
The predicted salary is between 51750 - 63250 £ per year.
Location: Manchester
Role Type: Permanent
Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday)
Who We Are
Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure - where funds own the company and investors own the funds - ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, Vanguard fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.
What You'll Do
- Lead, coach and develop a team of Client Services Associates, fostering a high-performance culture through regular feedback, one-to-one meetings and continuous development opportunities.
- Set clear performance standards and support colleagues in building the skills, knowledge and capabilities required to succeed in their roles.
- Deliver outstanding client service across all channels, ensuring positive client outcomes remain at the centre of decision-making.
- Provide guidance and hands-on support in resolving complex client issues, acting as a role model for excellent service and effective problem-solving.
- Ensure compliance with regulatory requirements, governance standards, operational procedures and company policies.
- Monitor and drive team performance against service levels, productivity, quality and operational metrics, while optimising workload distribution and resource allocation.
- Collaborate with stakeholders to implement process improvements, share best practice and lead the team through organisational, process and technology changes while maintaining engagement and service quality.
What You Bring
- Significant experience in client/customer service.
- Proven leadership experience managing, supervising or coaching teams within a service-driven environment.
- Demonstrated ability to conduct effective one-to-one meetings, coaching sessions, performance reviews and team meetings.
- Strong coaching, mentoring and people development skills.
- Excellent communication, interpersonal and stakeholder management skills.
- Sound understanding of operational processes, service standards, KPIs, compliance requirements and governance frameworks.
Client Service Team Lead in Manchester employer: Robert Walters - Sydney
Join a leading manufacturing business in North Yorkshire that values its employees and fosters a collaborative work culture. With a strong focus on employee growth and development, this company offers comprehensive training programs and opportunities for advancement within the engineering team. Enjoy a competitive benefits package and the chance to work in a dynamic environment where your contributions directly impact plant performance and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Team Lead in Manchester
✨Tap into Campus Networks
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We think you need these skills to ace Client Service Team Lead in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Robert Walters - Sydney.
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How to prepare for a job interview at Robert Walters - Sydney
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Robert Walters - Sydney.
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✨Network with Industry Professionals
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