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- Tasks: Deliver exceptional support and mentor junior staff while solving complex client inquiries.
- Company: Join a global recruitment agency with a supportive and collaborative culture.
- Benefits: Enjoy fully remote work, competitive salary, and professional development opportunities.
- Why this job: Make a real impact in customer service and grow your career in a dynamic environment.
- Qualifications: 3+ years in customer support, strong communication, and problem-solving skills required.
- Other info: Immediate start available with a focus on continuous improvement and team collaboration.
The predicted salary is between 40000 - 60000 ÂŁ per year.
As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problemâsolving skills, a proactive mindset, and a deep commitment to service excellence.
Key Responsibilities- Serve as the primary escalation point for complex or highâpriority support inquiries.
- Provide timely, professional, and solutionsâoriented support across email, phone, and chat.
- Monitor and ensure SLA compliance and customer satisfaction targets are met.
- Collaborate with crossâfunctional teams to resolve client and candidate issues.
- Support onboarding and training of new support specialists.
- Identify trends in customer feedback and recommend process improvements.
- Maintain upâtoâdate knowledge of internal systems, processes, and recruitment operations.
- 3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment.
- Excellent written and verbal communication skills.
- Strong interpersonal and problemâsolving abilities.
- Selfâmotivated with ability to work independently in a remote setting.
- Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage.
- High level of professionalism, empathy, and attention to detail.
- Fully remote work flexibility.
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive, collaborative global team culture.
- Tools and resources to succeed in a virtual work environment.
- Experience: Required
- Languages: English â Advanced
- Employment: Full-time
- Schedule: Monday-Friday 8:00am-4:00pm
- Salary: ÂŁ50,000 â ÂŁ60,000 yearly
- Benefits: Yearly bonuses
- Starting time: Immediate start!
About Robert Walters Recruitment Agency London: Robert Walters is a global specialist professional recruitment and talent solutions company, operating in over 30 countries. Our mission is to power people and organisations to fulfil their unique potential.
Senior Customer Service Advisor in Westminster employer: Robert Walters Recruitment Agency London
Contact Detail:
Robert Walters Recruitment Agency London Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Customer Service Advisor in Westminster
â¨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field, especially those who work remotely. They might have insider info on job openings or can even refer you directly.
â¨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your problem-solving skills. Remember, they want to see how you handle complex inquiries, so have some examples ready!
â¨Tip Number 3
Show off your tech-savviness! Familiarise yourself with CRM tools like Salesforce or Zendesk, as these are often crucial in customer support roles. Mention any experience you have with them during interviews.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Service Advisor in Westminster
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Service Advisor role. Highlight your relevant experience in customer support, especially any mentoring or problem-solving skills that align with what weâre looking for.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly yet professional tone to reflect how youâd interact with clients and colleagues at StudySmarter.
Demonstrate Your Proactive Mindset: In your application, share examples of how you've taken initiative in previous roles. We love candidates who can identify issues and suggest improvements, so donât hold back on showcasing your problem-solving abilities!
Apply Through Our Website: We encourage you to submit your application directly through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre keen to join our team!
How to prepare for a job interview at Robert Walters Recruitment Agency London
â¨Know Your Stuff
Make sure youâre well-versed in the companyâs customer service processes and tools, especially if they use CRM systems like Salesforce or Zendesk. Brush up on common customer support scenarios and think about how you would handle complex inquiries.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved challenging customer issues. Highlight your proactive mindset and how youâve contributed to improving service processes in previous roles.
â¨Demonstrate Communication Prowess
Since this role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as professional and empathetic.
â¨Emphasise Team Collaboration
Be ready to discuss how youâve worked with cross-functional teams in the past. Share specific instances where your collaboration led to successful outcomes, as this will show your ability to work well in a remote setting while still being a team player.
