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- Tasks: Provide top-notch support and mentor junior staff while solving complex client inquiries.
- Company: Join a global recruitment agency with a supportive and collaborative culture.
- Benefits: Enjoy remote work, competitive salary, bonuses, and professional development opportunities.
- Why this job: Make a real difference in customer service and grow your career in a dynamic environment.
- Qualifications: 3+ years in customer support, strong communication skills, and problem-solving abilities.
- Other info: Fully remote role with a focus on continuous improvement and team collaboration.
The predicted salary is between 40000 - 60000 ÂŁ per year.
As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem‑solving skills, a proactive mindset, and a deep commitment to service excellence.
Key Responsibilities
- Serve as the primary escalation point for complex or high‑priority support inquiries.
- Provide timely, professional, and solutions‑oriented support across email, phone, and chat.
- Monitor and ensure SLA compliance and customer satisfaction targets are met.
- Collaborate with cross‑functional teams to resolve client and candidate issues.
- Support onboarding and training of new support specialists.
- Identify trends in customer feedback and recommend process improvements.
- Maintain up‑to‑date knowledge of internal systems, processes, and recruitment operations.
Requirements
- 3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment.
- Excellent written and verbal communication skills.
- Strong interpersonal and problem‑solving abilities.
- Self‑motivated with ability to work independently in a remote setting.
- Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage.
- High level of professionalism, empathy, and attention to detail.
What We Offer
- Fully remote work flexibility.
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive, collaborative global team culture.
- Tools and resources to succeed in a virtual work environment.
Role Details
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Schedule: Monday-Friday 8:00am-4:00pm
- Salary: £50,000 – £60,000 yearly
- Benefits: Yearly bonuses
- Starting time: Immediate start!
About Robert Walters Recruitment Agency London
Robert Walters is a global specialist professional recruitment and talent solutions company, operating in over 30 countries. Our mission is to power people and organisations to fulfil their unique potential.
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Senior Customer Service Advisor employer: Robert Walters Recruitment Agency London
Contact Detail:
Robert Walters Recruitment Agency London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Robert Walters on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to see how you handle tricky situations, so think of examples from your past experience that showcase your problem-solving skills.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with CRM tools like Salesforce or Zendesk. If you can demonstrate your knowledge during the interview, it’ll definitely set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that we’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Support Specialist role. Highlight your relevant experience in customer service, especially any mentoring or leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application reflects that. Use clear, concise language and avoid jargon. We’re looking for someone who can communicate effectively with clients and colleagues alike!
Demonstrate Problem-Solving Abilities: In your application, share specific examples of how you've tackled complex customer inquiries in the past. We love seeing candidates who can think on their feet and come up with creative solutions to challenges!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Robert Walters Recruitment Agency London
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s values and the specifics of the Senior Customer Support Specialist role. Familiarise yourself with common customer service scenarios and how you would handle them, especially those that require problem-solving and empathy.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer support, particularly any experience in recruitment or professional services. Use specific examples to highlight your skills in managing complex inquiries and mentoring junior staff, as these are key aspects of the job.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Prepare to answer questions about how you’ve handled difficult customer interactions in the past, showcasing your professionalism and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, opportunities for professional development, or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
