A strong opportunity for experienced Trading Application Support experts to join a fast-paced, globally connected FO technology environment.
These roles sit within a global OMS/EMS support team, providing critical L1/L2 support across international trading markets. You'll work closely with front-office trading desks, brokers, exchanges and infrastructure teams, supporting High/Low Touch Cash Equities, Swaps and F&O.
What you'll do:
Provide L1/L2 support for OMS/EMS and electronic trading applications.
Support daily trading activity across Cash Equities, Swaps and F&O.
Monitor application health, connectivity and trading/order flow.
Troubleshoot production issues affecting traders, clients, brokers and exchanges.
Work with infrastructure and network teams to establish and troubleshoot exchange and broker connectivity.
Coordinate with global Application Support teams across Pune, the US and Australia.
Manage incidents, perform root cause analysis and contribute to post-incident reviews.
Maintain operational procedures, support documentation and knowledge repositories.
Identify opportunities for automation and continuous service improvement.
What you'll bring:
Strong experience supporting OMS/EMS or Electronic Trading applications.
Previous experience within an Investment Banking, Brokerage or Capital Markets environment.
Good understanding of electronic order flow and trading workflows.
Experience with FIX connectivity, broker connectivity and/or exchange connectivity.
Knowledge of Cash Equities and ideally exposure to Swaps and/or Futures & Options.
Strong production troubleshooting and incident management experience.
Comfortable interacting directly with traders and other front-office stakeholders.
Able to work effectively within a global, follow-the-sun support environment.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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Trading Application/ Production Support Manager (EMEA) - FIX employer: Robert Walters Careers
Join a leading organisation in Walsall that values its employees and fosters a collaborative work culture. As a Group Financial Controller, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a significant impact on the company's financial strategy. With a commitment to compliance and efficiency, this role offers a rewarding environment where your expertise will be recognised and appreciated.
