We're working with a leading Manchester-based organisation seeking a customer-focused IT professional to join their Service Desk team. This is a fantastic opportunity for someone who enjoys a mix of remote and deskside support, working with modern Microsoft technologies, and delivering an exceptional user experience.
The Opportunity
As part of a collaborative IT Operations team, you'll provide 1st and 2nd line support across a diverse technology estate, resolving technical issues and ensuring users receive a high-quality support service.
You'll support a broad range of technologies including:
- Windows 10 & 11
- Microsoft 365
- Active Directory
- Exchange
- Microsoft Teams
- VPN & Multi-Factor Authentication (MFA)
- Mobile devices (Android & Apple)
- Remote Desktop Services (RDS)
- Video conferencing solutions
The role offers plenty of variety, combining Service Desk responsibilities with onsite user support, device builds and configurations, troubleshooting, and continuous improvement initiatives.
Key Responsibilities
- Investigate and resolve Service Desk incidents and requests within agreed SLAs.
- Provide both remote and deskside technical support.
- Support Microsoft 365, Windows environments, Active Directory, Exchange and related technologies.
- Build, configure and deploy end-user devices.
- Escalate complex issues to specialist teams and third-party providers where required.
- Create and maintain technical documentation and user guides.
- Support senior stakeholders and VIP users.
- Identify opportunities to improve service quality and IT processes.
- Participate in an out-of-hours support rota on a rotational basis.
We're keen to speak with candidates who have:
- Commercial experience in a Service Desk, IT Support, or 1st/2nd Line Support role.
- Strong troubleshooting skills across Microsoft technologies.
- Experience supporting Windows 10/11, Microsoft 365, Active Directory and Exchange.
- Knowledge of laptop builds, software deployment, VPN and MFA support.
- Excellent communication and customer service skills.
- The ability to prioritise workloads and manage multiple tickets effectively.
- A proactive approach and desire to learn new technologies.
What's on Offer?
- Hybrid working with only 2 days per week onsite in Manchester.
- 30 days annual leave plus additional flexibility options.
- Excellent pension contribution.
- Private healthcare.
- Life assurance and income protection.
- Ongoing training and career development opportunities.
- A supportive, collaborative team environment with genuine progression opportunities.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
1st/2nd Line Engineer in Manchester employer: Robert Walters Careers
Join a leading organisation in Walsall that values its employees and fosters a collaborative work culture. As a Group Financial Controller, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a significant impact on the company's financial strategy. With a commitment to compliance and efficiency, this role offers a rewarding environment where your expertise will be recognised and appreciated.
