At a Glance
- Tasks: Lead global HR Shared Services, driving transformation and operational excellence.
- Company: Join a leading international professional services organisation with a dynamic culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for impactful leadership.
- Other info: Exciting chance to lead during a period of significant change and investment.
- Why this job: Shape the future of HR services while making a real difference in employee experience.
- Qualifications: Extensive experience in HR operations and transformation at a senior leadership level.
The predicted salary is between 63000 - 77000 £ per year.
Are you an experienced HR Operations and Shared Services leader who thrives on driving transformation whilst leading high-performing global teams
We are partnering with a leading international professional services organisation to appoint a Group Head of HR Shared Services on a contract to perm.
- London based - hybrid 1-2 days in office a week
- £120000 - £130000
This is a high-profile leadership opportunity offering the chance to shape and modernise a global HR service delivery model while leading a significant transformation agenda.
Reporting directly to the Chief People Officer, you will lead a global HR Shared Services function operating across multiple international service hubs.
You will be responsible for both the day-to-day effectiveness of HR service delivery and the strategic transformation of HR operations, processes, technology and payroll services.
This role combines operational leadership, change management and strategic planning, making it ideal for a senior leader who can balance business transformation with service excellence.
Key Responsibilities
- Lead a global HR Shared Services function, delivering efficient, accurate and customer-focused HR support across the employee lifecycle.
- Develop, mentor and inspire regional Shared Services leaders and teams across multiple international locations.
- Drive the transformation of HR service delivery through process standardisation, simplification and operational excellence initiatives.
- Establish and optimise global service standards, governance frameworks, KPIs and SLAs.
- Lead the implementation of best-practice service management, case management and self-service solutions.
- Partner with HR, Finance, Technology, Legal and Operations teams to enhance service delivery and employee experience.
- Support the evolution of global payroll operations, including operating model improvements, governance and supplier management.
- Drive continuous improvement, automation and technology-enabled efficiencies across the HR function.
- Build strong relationships with executive stakeholders and act as a trusted advisor on operational and transformation initiatives.
Experience
We are seeking a commercially minded and hands-on leader who can operate strategically whilst remaining close to operational delivery.
You will bring
- Significant experience leading global HR Shared Services, HR Operations or HR Service Delivery functions.
- A proven track record operating at Head of, Director or equivalent senior leadership level.
- Experience delivering large-scale HR transformation programmes within complex, international organisations.
- Expertise in designing and implementing HR shared services operating models.
- Experience managing geographically dispersed teams across multiple countries and cultures.
- Strong understanding of HR operations, employee lifecycle processes and service delivery frameworks.
- Experience supporting payroll transformation, outsourcing initiatives or payroll operating model change programmes.
- Strong stakeholder management, influencing and change leadership skills.
- A data-driven approach with a passion for continuous improvement and operational excellence.
This is a rare opportunity to take ownership of a global HR Shared Services function during a period of significant transformation and investment.
You will have the visibility, autonomy and executive support needed to deliver meaningful change, improve employee experience and create a scalable operating model that supports future growth.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Group Head of HR Shared Services - contract to perm in London employer: Robert Walters Careers
Join a leading organisation in Walsall that values its employees and fosters a collaborative work culture. As a Group Financial Controller, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a significant impact on the company's financial strategy. With a commitment to compliance and efficiency, this role offers a rewarding environment where your expertise will be recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Group Head of HR Shared Services - contract to perm in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Robert Walters Careers!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Robert Walters Careers.
We think you need these skills to ace Group Head of HR Shared Services - contract to perm in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Robert Walters Careers. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Robert Walters Careers and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Robert Walters Careers. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Robert Walters Careers's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Robert Walters Careers
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Robert Walters Careers.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Robert Walters Careers will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Robert Walters Careers and how you would contribute to adapting HR strategies.
