A leading medical technology organisation in London is seeking a Customer Service Representative to join their dedicated team. This role offers you the opportunity to make a meaningful impact by supporting customers and colleagues, ensuring seamless service delivery across multiple communication channels. You will be part of a culture that values continuous improvement, knowledge sharing, and compassionate support, all while contributing to better patient outcomes.
What You'll Do:
- Deliver excellent customer service via phone, email, chat and other communication channels.
- Manage customer queries relating to returns, repairs, replacements and service requests.
- Process RMAs and maintain accurate records of returns, repairs and deliveries.
- Schedule field service repair calls and coordinate with internal teams.
- Update databases and ensure service documentation is accurate and accessible.
- Resolve customer issues efficiently, including return credits and product enquiries.
- Support process improvements and contribute to a collaborative team environment.
What You'll Bring:
- Previous customer service experience, ideally within medical technology or a related industry.
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent organisational skills and attention to detail.
- Experience managing returns, repairs, orders and customer enquiries.
- Ability to prioritise tasks and work independently in a fast-paced environment.
- Proficiency using CRM systems and Microsoft Office applications.
- A collaborative mindset and a commitment to delivering exceptional service.
If this sounds like you apply today!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Customer Service Representative in Guildford employer: Robert Walters Careers
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