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- Tasks: Lead a dynamic team to ensure top-notch customer service during night shifts.
- Company: Join a vibrant company focused on delivering exceptional customer experiences.
- Benefits: Earn £13.40 per hour with potential uplifts and enjoy personal growth opportunities.
- Why this job: Perfect for those who thrive in fast-paced environments and love coaching others.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Work 4 nights a week, including weekends, from 9pm to 7am.
CUSTOMER SERVICE NIGHT TEAM LEADER – NIGHT SHIFT Salary : £13.40 per hour – 10%-20% uplift depending on hours worked Location : Warrington – fully onsite role Contract : Perm Shift pattern: Any 4 days from 7 in a week, 9.25-hour shifts (37hr week). Weekend work and nighttime working (9pm until 7am) will be required on a rotational basis. Keywords: Customer Service, Team Leader, Management, Performance Management, Coaching, Feedback An exciting opportunity has arisen for a Customer Service Team Leader in Warrington. This role offers the chance to work in a fast-paced environment, managing quality and service provided to customers and colleagues across various business areas. The successful candidate will play an active role in encouraging team development, personal skills, and knowledge. This position is perfect for someone who thrives in a demanding and challenging environment while maintaining a focus on delivering best-in-class customer interactions. Fast-paced working environment Opportunity for personal and professional growth Focus on delivering best-in-class customer interactions What you\’ll do: As a Customer Service Team Leader, you will be at the forefront of managing the quality of service provided to both customers and colleagues. You will have an active role in mon…
Digital Customer Service Night Team Leader employer: Robert Walters Careers
Contact Detail:
Robert Walters Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Service Night Team Leader
✨Tip Number 1
Familiarize yourself with the specific challenges of managing a night team. Highlight any previous experience you have in leading teams during unconventional hours, as this will show your adaptability and understanding of the unique dynamics involved.
✨Tip Number 2
Emphasize your ability to provide coaching and feedback effectively. Prepare examples of how you've successfully developed team members in the past, as this is crucial for the role and will demonstrate your leadership skills.
✨Tip Number 3
Showcase your experience in performance management. Be ready to discuss specific metrics or KPIs you've used to measure success in customer service, as this will align with the expectations of the role.
✨Tip Number 4
Research the company culture at StudySmarter and be prepared to discuss how your values align with theirs. This will help you stand out as a candidate who not only has the skills but also fits well within the team.
We think you need these skills to ace Digital Customer Service Night Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use keywords from the job description, such as 'performance management' and 'coaching', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed teams or improved service quality in previous roles.
Highlight Relevant Skills: In your application, emphasize skills that are crucial for this position, such as communication, problem-solving, and the ability to provide constructive feedback. These will show that you can lead a team effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer service role.
How to prepare for a job interview at Robert Walters Careers
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and performance management.
✨Emphasize Customer Service Experience
Highlight your experience in customer service roles. Be ready to discuss specific situations where you delivered exceptional service or resolved conflicts effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Practice responses that showcase your ability to think on your feet and maintain quality under pressure.
✨Demonstrate Your Passion for Development
Express your commitment to personal and team development. Share any relevant training or coaching experiences and how you plan to foster growth within your team.
