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- Tasks: Handle client complaints and provide exceptional support in a fast-paced environment.
- Company: Join a dynamic global business located in Manchester City Centre.
- Benefits: Enjoy a competitive salary of £25,000 and a Monday to Friday work schedule.
- Why this job: Be part of a Super-duper Service strategy and make a real impact on client satisfaction.
- Qualifications: Excellent listening skills and ability to communicate with clients of varying technical abilities required.
- Other info: This is a permanent position with opportunities for growth and development.
The predicted salary is between 24000 - 26000 £ per year.
COMPLAINTS HANDLER Salary : £25,000 Location : Manchester City Centre – onsite Contract : Permanent Hours : Monday – Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester City Centre. This role offers an exciting opportunity to provide exceptional service to new and existing clients in a fast-paced, global business. You will be instrumental in identifying ‘at risk’ accounts, offering support, additional training, and resolving service issues. With a competitive salary of £25,000, this role is perfect for someone with excellent listening skills, the ability to handle objections, and a knack for communicating with clients of varying technical abilities. * Fast-paced, global business environment * Opportunity to contribute to the company’s Super-duper Service strategy * Competitive salary of £25,000 What you’ll do: As a Complaints Handler, your primary responsibility will be providing critical care support to new and existing clients. You will take charge of all service issues, digging deep to identify the root cause and offer suitable resolutions. Your role will involve recording accurate details of any servi…
Complaints Handler employer: Robert Walters Careers
Contact Detail:
Robert Walters Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with common complaints handling techniques and best practices. This will not only help you in the interview but also demonstrate your proactive approach to resolving client issues.
✨Tip Number 2
Research the company’s Super-duper Service strategy and think about how you can contribute to it. Being able to discuss this in your interview will show that you're aligned with their goals.
✨Tip Number 3
Brush up on your Salesforce and CRM skills, as these tools are likely to be integral to the role. Highlight any relevant experience you have with these systems during your discussions.
✨Tip Number 4
Prepare examples of how you've successfully handled service issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make a strong impression.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints Handler position. Understand the key responsibilities and required skills, such as complaints handling, client support, and familiarity with CRM systems like Salesforce.
Tailor Your CV: Customize your CV to highlight relevant experience in complaints handling and client support. Use specific examples that demonstrate your ability to resolve service issues and improve retention rates.
Craft a Compelling Cover Letter: Write a cover letter that showcases your listening skills and ability to communicate effectively with clients. Mention your experience in fast-paced environments and how you can contribute to the company's Super-duper Service strategy.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in complaints handling.
How to prepare for a job interview at Robert Walters Careers
✨Showcase Your Listening Skills
As a Complaints Handler, excellent listening skills are crucial. During the interview, demonstrate your ability to listen actively by summarizing what the interviewer says and asking clarifying questions. This will show that you understand the importance of client communication.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples from your past experiences where you successfully handled complaints or service issues. Highlight your thought process and the steps you took to resolve the situation.
✨Familiarize Yourself with CRM Tools
Since the role involves using Salesforce and other CRM tools, it’s beneficial to familiarize yourself with these platforms. If you have experience with similar systems, be ready to discuss how you used them to improve client support and retention rates.
✨Emphasize Your Adaptability
Working in a fast-paced global business requires adaptability. Share examples of how you've thrived in dynamic environments and how you can quickly adjust to changing situations. This will reassure the interviewer of your capability to handle the demands of the role.
