Customer Service Representative
Location: Cardiff
Role Type: Contract - 6 months
Work Setup: Hybrid - 2 days in the office
Who We Are
Legal & General Resources Limited is a leading financial services company focused on providing innovative investment, insurance, and retirement solutions. As an employer, it is committed to fostering a diverse and inclusive workplace, supporting professional growth, and encouraging collaboration and innovation across all levels, making it a dynamic and engaging environment for talented individuals.
What You'll Do
- Provide outstanding customer experiences by understanding their needs and tailoring your approach.
- Ensure compliance with all regulatory and internal policies to protect our business and customers.
- Take ownership of customer interactions, collaborating with colleagues to deliver hyper-personalised solutions.
- Handle and resolve complaints effectively, using feedback to improve the customer journey.
- Identify opportunities to enhance processes and share ideas to drive efficiency and service excellence.
- Use your expertise to support customers across our Retail operations while mentoring others to achieve great results.
- Empower customers with clear, timely information to help them make informed financial decisions.
What You Bring
- Strong understanding of diverse customer needs and requirements.
- Excellent attention to detail and communication skills (written & verbal).
- Skilled in recording, reporting, and managing customer information effectively.
- Adaptable and quick learner, proficient in using various systems.
- Proven ability to prioritise tasks while supporting team performance.
- Commercially aware with strong interpersonal and leadership skills to build relationships and influence others.
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at
Customer Service Representative in Cardiff employer: Robert Walters Careers
Join a leading organisation in Walsall that values its employees and fosters a collaborative work culture. As a Group Financial Controller, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a significant impact on the company's financial strategy. With a commitment to compliance and efficiency, this role offers a rewarding environment where your expertise will be recognised and appreciated.
