At a Glance
- Tasks: Travel to customer sites, measure and fit PPE, and resolve customer queries.
- Company: Established business in the workwear and PPE sector with a supportive culture.
- Benefits: £30,000 salary, 25 days holiday, healthcare benefits, and home-based working.
- Other info: Opportunity for career growth and extensive travel across the UK.
- Why this job: Join a dynamic team and make a difference in workplace safety.
- Qualifications: Strong customer service skills; experience in PPE or measuring is a plus.
The predicted salary is between 34200 - 41800 £ per year.
PPE Customer Support Specialist - Field Based
£30,000 + benefits | Home-based (Need to live in the central belt of England) | UK-wide travel | Permanent
We're working with a well-established business within the workwear, protective clothing and PPE sector, who are looking for a PPE Customer Support Specialist to join their team.
This is a customer-facing, field-based role suited to someone with experience in customer facing based work and has a clear driving licence (Van hire provided when travelling.
The Role
- Travel to customer sites to measure and fit employees for PPE and protective clothing.
- Measure new recruits and carry out remeasures where required.
- Complete customer site audits and PPE inspections.
- Support external providers with PPE inspection, decontamination and repairs.
- Respond to customer queries and resolve issues proactively.
- Maintain accurate customer and order records.
- Manage your own workload, travel schedule and priorities.
- Represent the business professionally when visiting customers.
About You
- Previous experience within PPE, workwear, protective clothing or uniforms would be beneficial however if you have strong customer facing skills and looking to move away from retail or similar industries.
- Experience measuring, fitting or inspecting garments is highly desirable however full training give.
- Open to travel, including some later evenings and weekends occasionally
- Good IT skills, including Excel and Word.
- Organised, proactive and able to work independently.
- Comfortable travelling extensively across the UK.
- Full UK driving licence essential.
- Need to be DBS checked.
What's on Offer?
- 25 days' holiday + bank holidays
- Option to purchase 5 additional days
- Company pension
- Healthcare benefits
- Death in Service
- Wellbeing support
- Cycle to Work scheme
- Enhanced family leave
- Home-based working
If you're working in customer service or support and want to change career into an exciting field based role, apply online today!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
PPE Customer Support Specialist in Birmingham employer: Robert Walters Careers
Join a leading organisation in Walsall that values its employees and fosters a collaborative work culture. As a Group Financial Controller, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a significant impact on the company's financial strategy. With a commitment to compliance and efficiency, this role offers a rewarding environment where your expertise will be recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land PPE Customer Support Specialist in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Walters Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Walters Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace PPE Customer Support Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Walters Careers:Your cover letter is your chance to shine! Tell us why you want to work at Robert Walters Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Walters Careers!
How to prepare for a job interview at Robert Walters Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
