We're working with a leading Manchester-based organisation seeking a customer-focused IT professional to join their Service Desk team. This is a fantastic opportunity for someone who enjoys a mix of remote and deskside support, working with modern Microsoft technologies, and delivering an exceptional user experience.
The Opportunity
As part of a collaborative IT Operations team, you'll provide 1st and 2nd line support across a diverse technology estate, resolving technical issues and ensuring users receive a high-quality support service.
You'll support a broad range of technologies including:
Windows 10 & 11
Microsoft 365
Active Directory
Exchange
Microsoft Teams
VPN & Multi-Factor Authentication (MFA)
Mobile devices (Android & Apple)
Remote Desktop Services (RDS)
Video conferencing solutions
The role offers plenty of variety, combining Service Desk responsibilities with onsite user support, device builds and configurations, troubleshooting, and continuous improvement initiatives.
Key Responsibilities
Investigate and resolve Service Desk incidents and requests within agreed SLAs.
Provide both remote and deskside technical support.
Support Microsoft 365, Windows environments, Active Directory, Exchange and related technologies.
Build, configure and deploy end-user devices.
Escalate complex issues to specialist teams and third-party providers where required.
Create and maintain technical documentation and user guides.
Support senior stakeholders and VIP users.
Identify opportunities to improve service quality and IT processes.
Participate in an out-of-hours support rota on a rotational basis.
We're keen to speak with candidates who have:
Commercial experience in a Service Desk, IT Support, or 1st/2nd Line Support role.
Strong troubleshooting skills across Microsoft technologies.
Experience supporting Windows 10/11, Microsoft 365, Active Directory and Exchange.
Knowledge of laptop builds, software deployment, VPN and MFA support.
Excellent communication and customer service skills.
T...
1st/2nd Line Engineer employer: Robert Walters Careers
Join a leading organisation in Walsall that values its employees and fosters a collaborative work culture. As a Group Financial Controller, you will benefit from competitive salary packages, opportunities for professional development, and the chance to make a significant impact on the company's financial strategy. With a commitment to compliance and efficiency, this role offers a rewarding environment where your expertise will be recognised and appreciated.
