Helpdesk Administrator in Romford

Helpdesk Administrator Location – Romford Salary – £25,000 – £35,000 About: Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system. Key Responsibilities: * Act as the first point of contact for clients, logging and managing service requests, queries, and complaints. * Create, schedule, assign, and monitor work orders, ensuring works are prioritised and completed within SLAs. * Coordinate planned maintenance, reactive works, and engineer/subcontractor resources. * Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation. * Ensure compliance with company procedures and industry regulations, producing SLA and performance reports. * Maintain clear communication with clients, service teams, and subcontractors, providing regular progress updates. * Support continuous improvement, identifying process inefficiencies and assisting with system enhancements. Requirement: * Previous experience in a busy construction environment