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- Tasks: Lead and manage gas and heating services for social housing contracts in London.
- Company: Dynamic company focused on delivering essential housing services.
- Benefits: Competitive salary, 25 days holiday, company van, and pension scheme.
- Why this job: Make a real difference in the community while advancing your career.
- Qualifications: Experience in contracts management and strong client relationship skills.
- Other info: Join a growing business with excellent career progression opportunities.
The predicted salary is between 43000 - 58000 £ per year.
Location: Harrow Wealdstone Head Office / Sites across London
Salary: £50,000 – £55,000 per annum (DOE + standby allowance)
Job Type: Full-time, Permanent
Working Hours:
- Summer: 8:00am – 5:00pm (Apr–Sep)
- Winter: 8:00am – 6:00pm (Oct–Mar)
- Out-of-hours escalation rota (evenings/weekends)
Annual Leave: 25 days + bank holidays
About the Role
We are currently recruiting an experienced Contracts Manager to lead our Housing Department, delivering gas, heating and compliance services across social housing contracts in London. This is a senior, client-facing role responsible for the operational performance of multiple local authority and housing association contracts. You will manage field engineers and office teams, ensure compliance, drive KPIs and maintain excellent client relationships.
Key Responsibilities
- Manage the day-to-day delivery of housing gas and heating contracts.
- Lead, motivate and performance-manage engineers, supervisors and office staff.
- Act as main point of contact for local authority and housing association clients.
- Attend client meetings, KPI reviews and contract performance sessions.
- Oversee reactive repairs, servicing, breakdowns, CP12s, voids and planned works.
- Ensure all works comply with Gas Safe and Health & Safety regulations.
- Manage complaints, escalations and vulnerable resident cases.
- Monitor KPIs including SLA performance, first-time fix and compliance rates.
- Support mobilisation of new contracts and service improvements.
- Participate in out-of-hours escalation rota.
Essential Experience
- Proven experience as a Contracts Manager / Operations Manager within social housing, gas or heating services.
- Strong knowledge of local authority or housing association contract delivery.
- Experience managing mobile engineering teams.
- Excellent stakeholder and client management skills.
- Strong understanding of Gas Safe and compliance requirements.
- Highly organised with experience working in fast-paced environments.
Desirable
- Experience using job management systems (e.g. BigChange, Service Management platforms).
- Technical background in gas/heating or domestic compliance.
- Knowledge of safeguarding and resident engagement.
Benefits
- £50,000 – £55,000 salary + standby allowance
- 25 days holiday + bank holidays
- Company van
- Pension scheme
- Career progression in a growing business
Contracts Manager - Gas And Heating Services employer: Robert Hurst Limited
Contact Detail:
Robert Hurst Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Gas And Heating Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gas and heating services industry. Attend local events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their contracts and compliance standards. When you walk into that interview, show them you know your stuff and are genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience managing teams and delivering on KPIs. Use specific examples from your past roles to demonstrate how you’ve tackled challenges and achieved results. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are excited about joining our team and making a difference in the housing sector.
We think you need these skills to ace Contracts Manager - Gas And Heating Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in gas and heating services, and don’t forget to showcase your client management skills. We want to see how you’ve led teams and managed contracts in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing housing contracts and compliance. We love a good story that shows your passion for the industry!
Showcase Your Achievements: When filling out your application, be sure to include any key achievements or KPIs you've hit in previous roles. Numbers speak volumes, so if you improved compliance rates or reduced response times, let us know! We’re all about results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Robert Hurst Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of gas and heating services, especially in the context of social housing. Familiarise yourself with relevant regulations like Gas Safe and Health & Safety standards, as well as any specific local authority requirements.
✨Showcase Your Leadership Skills
As a Contracts Manager, you'll be leading teams. Prepare examples of how you've motivated and managed teams in the past. Think about specific situations where you improved performance or resolved conflicts, and be ready to discuss these during the interview.
✨Client Management is Key
Since this role involves being the main point of contact for clients, be prepared to talk about your experience in client management. Highlight instances where you've built strong relationships or successfully handled complaints, showcasing your communication skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in managing contracts and how you would address them. This will demonstrate your critical thinking and operational expertise.
