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For Companies At a Glance
- Tasks: Lead operations in plumbing and heating services, driving growth and managing teams.
- Company: Dynamic company focused on commercial plumbing and heating across London.
- Benefits: Competitive salary, standby allowance, 25 days holiday, and career progression.
- Why this job: Make a real impact in a senior role with diverse commercial clients.
- Qualifications: Experience in contracts management and strong leadership skills required.
- Other info: Join a supportive team with opportunities for professional development.
The predicted salary is between 50000 - 55000 £ per year.
Location: Harrow Wealdstone Head Office / Client sites across London
Salary: £50,000 - £55,000 per annum (DOE standby allowance)
Job Type: Full-time, Permanent
Working Hours: Summer: 8:00am - 5:00pm (Apr-Sep) Winter: 8:00am - 6:00pm (Oct-Mar) Out-of-hours escalation rota (evenings/weekends)
Annual Leave: 25 days bank holidays (increasing with service)
About the Role
We are seeking an experienced Contracts Manager to lead our Private B2B Department, delivering commercial plumbing, heating, gas, electrical and compliance services across London. This is a senior, profit-focused role with responsibility for operational performance, client retention and business growth across a diverse commercial portfolio including schools, care homes, leisure centres, offices and other commercial sites. You will work closely with Engineering Managers, Client Services, Supply Chain and Field Engineering teams to ensure safe, compliant and efficient service delivery while driving revenue and margin growth.
Key Responsibilities
- Lead the day-to-day operations of the Private B2B department, managing engineers, supervisors and office teams.
- Drive commercial growth through new business, tenders, quoting and upselling opportunities.
- Build and maintain strong relationships with commercial clients, acting as senior escalation point.
- Oversee delivery of commercial plumbing, heating, gas and electrical works across multiple sites.
- Ensure jobs are planned, resourced and delivered on time and within budget.
- Monitor departmental KPIs including SLA performance, first-time fix, revenue, margins and utilisation.
- Manage budgets, costs, subcontractors and resource efficiency.
- Ensure compliance with Gas Safe, Health & Safety and internal quality standards.
- Provide technical and operational escalation support, including out-of-hours emergencies.
- Drive continuous improvement, quality assurance and performance management across the department.
Essential Experience & Skills
- Proven experience in Contracts Management / Operations Management within plumbing, heating, gas, M&E or FM.
- Strong commercial and client management background.
- Experience leading multidisciplinary teams.
- Excellent communication and stakeholder skills.
- Strong analytical, organisational and problem-solving abilities.
- Experience in project planning, KPI reporting and budget control.
- Good knowledge of Gas Safe and Health & Safety compliance.
- Commercial mindset with ability to drive growth and profitability.
Benefits
- £50,000 - £55,000 salary
- Standby allowance
- 25 days holiday bank holidays
- Company van
- Pension scheme
- Career progression and promotion opportunities
Contracts Manager - Plumbing and Heating Services in London employer: ROBERT HURST GROUP LTD
Contact Detail:
ROBERT HURST GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Plumbing and Heating Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating industry. Attend local events or trade shows, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Contracts Manager role!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their projects, values, and challenges in the plumbing and heating sector. This will help you tailor your answers and show them you’re genuinely interested in leading their Private B2B department.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and driven growth in previous roles. Use specific examples that highlight your ability to oversee operations and improve performance – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Contracts Manager position!
We think you need these skills to ace Contracts Manager - Plumbing and Heating Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in plumbing, heating, and compliance services, and don’t forget to showcase your leadership skills and commercial mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific projects or achievements that demonstrate your ability to drive growth and manage teams effectively.
Showcase Your Skills: In your application, be sure to highlight your strong communication and stakeholder management skills. We want to see how you’ve successfully led multidisciplinary teams and managed client relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at ROBERT HURST GROUP LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of plumbing, heating, and compliance regulations. Familiarise yourself with Gas Safe standards and any relevant health and safety protocols. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
As a Contracts Manager, you'll be leading teams and managing operations. Prepare examples from your past experiences where you've successfully led multidisciplinary teams or improved operational performance. Highlight your ability to drive growth and maintain client relationships.
✨Understand the Business
Research the company’s portfolio and their approach to commercial plumbing and heating services. Be ready to discuss how you can contribute to their goals, especially in terms of revenue growth and client retention. Tailor your answers to align with their business objectives.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the company's future projects, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
