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- Tasks: Lead and manage gas and heating services for social housing contracts in London.
- Company: Dynamic company focused on delivering essential housing services.
- Benefits: Competitive salary, company van, 25 days holiday, and pension scheme.
- Why this job: Make a real difference in the community while advancing your career.
- Qualifications: Experience in contracts management within social housing or gas services.
- Other info: Join a growing business with excellent career progression opportunities.
The predicted salary is between 50000 - 55000 £ per year.
Location: Harrow Wealdstone Head Office / Sites across London
Salary: £50,000 - £55,000 per annum (DOE standby allowance)
Job Type: Full-time, Permanent
Working Hours: Summer: 8:00am - 5:00pm (Apr-Sep) Winter: 8:00am - 6:00pm (Oct-Mar) Out-of-hours escalation rota (evenings/weekends)
Annual Leave: 25 days + bank holidays
About the Role
We are currently recruiting an experienced Contracts Manager to lead our Housing Department, delivering gas, heating and compliance services across social housing contracts in London. This is a senior, client-facing role responsible for the operational performance of multiple local authority and housing association contracts. You will manage field engineers and office teams, ensure compliance, drive KPIs and maintain excellent client relationships.
Key Responsibilities
- Manage the day-to-day delivery of housing gas and heating contracts.
- Lead, motivate and performance-manage engineers, supervisors and office staff.
- Act as main point of contact for local authority and housing association clients.
- Attend client meetings, KPI reviews and contract performance sessions.
- Oversee reactive repairs, servicing, breakdowns, CP12s, voids and planned works.
- Ensure all works comply with Gas Safe and Health & Safety regulations.
- Manage complaints, escalations and vulnerable resident cases.
- Monitor KPIs including SLA performance, first-time fix and compliance rates.
- Support mobilisation of new contracts and service improvements.
- Participate in out-of-hours escalation rota.
Essential Experience
- Proven experience as a Contracts Manager / Operations Manager within social housing, gas or heating services.
- Strong knowledge of local authority or housing association contract delivery.
- Experience managing mobile engineering teams.
- Excellent stakeholder and client management skills.
- Strong understanding of Gas Safe and compliance requirements.
- Highly organised with experience working in fast-paced environments.
Desirable Experience
- Using job management systems (e.g. BigChange, Service Management platforms).
- Technical background in gas/heating or domestic compliance.
- Knowledge of safeguarding and resident engagement.
Benefits
- £50,000 - £55,000 salary + standby allowance
- 25 days holiday + bank holidays
- Company van
- Pension scheme
- Career progression in a growing business
Contracts Manager - Gas and Heating Services in London employer: ROBERT HURST GROUP LTD
Contact Detail:
ROBERT HURST GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Gas and Heating Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the gas and heating services sector. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their contracts and client relationships. This will help you showcase your knowledge and demonstrate how you can add value as a Contracts Manager.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Contracts Manager role! We’re always on the lookout for passionate individuals who can lead our housing department to success. Don’t miss out!
We think you need these skills to ace Contracts Manager - Gas and Heating Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in managing gas and heating services, and don’t forget to showcase your client management skills. We want to see how you’ve led teams and delivered results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description, especially your knowledge of compliance and local authority contracts. We love a good story!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just duties. Use numbers and examples to demonstrate how you’ve driven KPIs or improved service delivery. We’re all about results here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at ROBERT HURST GROUP LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of gas and heating services, especially in the context of social housing. Familiarise yourself with relevant regulations like Gas Safe and Health & Safety standards, as well as any specific compliance requirements that might come up during the interview.
✨Showcase Your Leadership Skills
As a Contracts Manager, you'll be leading teams and managing client relationships. Prepare examples from your past experience where you've successfully motivated teams or resolved conflicts. Highlight your ability to manage performance and drive KPIs effectively.
✨Understand the Client's Needs
Research the local authorities and housing associations you’ll be working with. Be ready to discuss how you can meet their specific needs and improve service delivery. This shows that you're proactive and genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions about handling complaints, escalations, and managing vulnerable residents. Think through potential scenarios you might face in this role and how you would approach them. This will demonstrate your problem-solving skills and readiness for the challenges ahead.
