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For Companies At a Glance
- Tasks: Lead operations in plumbing and heating services, driving growth and managing teams.
- Company: Dynamic company focused on commercial plumbing and heating across London.
- Benefits: Competitive salary, 25 days holiday, company van, and pension scheme.
- Why this job: Make a real impact in a senior role with opportunities for career progression.
- Qualifications: Experience in contracts management and strong leadership skills required.
- Other info: Join a supportive team with a focus on compliance and quality assurance.
The predicted salary is between 50000 - 55000 £ per year.
Overview
Location: Harrow Wealdstone Head Office / Client sites across London
Salary: £50,000 – £55,000 per annum (DOE + standby allowance)
Job Type: Full-time, Permanent
Working Hours: Summer: 8:00am – 5:00pm (Apr–Sep) Winter: 8:00am – 6:00pm (Oct–Mar) Out-of-hours escalation rota (evenings/weekends)
Annual Leave: 25 days + bank holidays (increasing with service)
About the Role
We are seeking an experienced Contracts Manager to lead our Private B2B Department, delivering commercial plumbing, heating, gas, electrical and compliance services across London. This is a senior, profit-focused role with responsibility for operational performance, client retention and business growth across a diverse commercial portfolio including schools, care homes, leisure centres, offices and other commercial sites. You will work closely with Engineering Managers, Client Services, Supply Chain and Field Engineering teams to ensure safe, compliant and efficient service delivery while driving revenue and margin growth.
Responsibilities
- Lead the day-to-day operations of the Private B2B department, managing engineers, supervisors and office teams.
- Drive commercial growth through new business, tenders, quoting and upselling opportunities.
- Build and maintain strong relationships with commercial clients, acting as senior escalation point.
- Oversee delivery of commercial plumbing, heating, gas and electrical works across multiple sites.
- Ensure jobs are planned, resourced and delivered on time and within budget.
- Monitor departmental KPIs including SLA performance, first-time fix, revenue, margins and utilisation.
- Manage budgets, costs, subcontractors and resource efficiency.
- Ensure compliance with Gas Safe, Health & Safety and internal quality standards.
- Provide technical and operational escalation support, including out-of-hours emergencies.
- Drive continuous improvement, quality assurance and performance management across the department.
Essential Experience & Skills
- Proven experience in Contracts Management / Operations Management within plumbing, heating, gas, M&E or FM.
- Strong commercial and client management background.
- Experience leading multidisciplinary teams.
- Excellent communication and stakeholder skills.
- Strong analytical, organisational and problem-solving abilities.
- Experience in project planning, KPI reporting and budget control.
- Good knowledge of Gas Safe and Health & Safety compliance.
- Commercial mindset with ability to drive growth and profitability.
Benefits
- £50,000 – £55,000 salary + standby allowance
- 25 days holiday + bank holidays
- Company van
- Pension scheme
- Career progression and promotion opportunities
Contracts Manager - Plumbing and Heating Services employer: ROBERT HURST GROUP LTD
Contact Detail:
ROBERT HURST GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Plumbing and Heating Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the plumbing and heating industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and recent achievements. When you walk into that interview, we want you to impress them with your knowledge and enthusiasm for their work in plumbing and heating services.
✨Tip Number 3
Showcase your experience with real-life examples. When discussing your past roles, highlight specific projects where you led teams or improved processes. We want to see how you can bring that same energy to the Contracts Manager role!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows that you’re genuinely interested in the position. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Contracts Manager - Plumbing and Heating Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in plumbing, heating, and compliance, and showcase any relevant achievements that demonstrate your ability to drive commercial growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific projects or experiences that align with the responsibilities listed in the job description.
Showcase Your Leadership Skills: Since this role involves managing teams, be sure to highlight your leadership experience. Share examples of how you've successfully led multidisciplinary teams and driven performance improvements in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ROBERT HURST GROUP LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of plumbing, heating, and compliance regulations. Familiarise yourself with Gas Safe standards and any relevant Health & Safety protocols. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
As a Contracts Manager, you'll be leading teams and managing operations. Prepare examples of how you've successfully led multidisciplinary teams in the past. Highlight your experience in driving commercial growth and maintaining client relationships to showcase your leadership capabilities.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a project that’s behind schedule or dealing with a difficult client. Think through potential scenarios beforehand and prepare structured responses that highlight your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s future projects or their approach to client management. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
