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- Tasks: Lead and manage gas and heating services for social housing contracts in London.
- Company: Dynamic company focused on delivering essential housing services.
- Benefits: Competitive salary, 25 days holiday, company van, and pension scheme.
- Why this job: Make a real difference in the community while advancing your career.
- Qualifications: Experience in contracts management and strong client relationship skills.
- Other info: Join a growing business with excellent career progression opportunities.
The predicted salary is between 50000 - 55000 £ per year.
Location: Harrow Wealdstone Head Office / Sites across London
Salary: £50,000 – £55,000 per annum (DOE + standby allowance)
Job Type: Full-time, Permanent
Working Hours: Summer 8:00am – 5:00pm (Apr–Sep); Winter 8:00am – 6:00pm (Oct–Mar); Out-of-hours escalation rota (evenings/weekends)
Annual Leave: 25 days + bank holidays
About the Role
We are currently recruiting an experienced Contracts Manager to lead our Housing Department, delivering gas, heating and compliance services across social housing contracts in London. This is a senior, client-facing role responsible for the operational performance of multiple local authority and housing association contracts. You will manage field engineers and office teams, ensure compliance, drive KPIs and maintain excellent client relationships.
Key Responsibilities
- Manage the day-to-day delivery of housing gas and heating contracts.
- Lead, motivate and performance-manage engineers, supervisors and office staff.
- Act as main point of contact for local authority and housing association clients.
- Attend client meetings, KPI reviews and contract performance sessions.
- Oversee reactive repairs, servicing, breakdowns, CP12s, voids and planned works.
- Ensure all works comply with Gas Safe and Health & Safety regulations.
- Manage complaints, escalations and vulnerable resident cases.
- Monitor KPIs including SLA performance, first-time fix and compliance rates.
- Support mobilisation of new contracts and service improvements.
- Participate in out-of-hours escalation rota.
Essential Experience
- Proven experience as a Contracts Manager / Operations Manager within social housing, gas or heating services.
- Strong knowledge of local authority or housing association contract delivery.
- Experience managing mobile engineering teams.
- Excellent stakeholder and client management skills.
- Strong understanding of Gas Safe and compliance requirements.
- Highly organised with experience working in fast-paced environments.
Desirable
- Experience using job management systems (e.g. BigChange, Service Management platforms).
- Technical background in gas/heating or domestic compliance.
- Knowledge of safeguarding and resident engagement.
Benefits
- £50,000 – £55,000 salary + standby allowance
- 25 days holiday + bank holidays
- Company van
- Pension scheme
- Career progression in a growing business
Contracts Manager - Gas and Heating Services employer: ROBERT HURST GROUP LTD
Contact Detail:
ROBERT HURST GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager - Gas and Heating Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the gas and heating sector, especially those who work with local authorities or housing associations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Gas Safe regulations and compliance requirements. We want you to impress the hiring managers with your expertise and show them you're the perfect fit for managing their contracts.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can set you apart from other candidates who are just waiting for opportunities to come to them.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and remind them why you’re the best choice for their team.
We think you need these skills to ace Contracts Manager - Gas and Heating Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in gas and heating services, especially within social housing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing contracts and teams, and let us know why you’re excited about joining StudySmarter.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of Gas Safe regulations and any relevant experience. We love candidates who can demonstrate their commitment to safety and quality in service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at ROBERT HURST GROUP LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of gas and heating services, especially in the context of social housing. Familiarise yourself with relevant regulations like Gas Safe and Health & Safety standards. This will show that you're not just a manager but someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated engineers or managed performance issues. Being able to demonstrate your leadership style and how it aligns with the company's values will set you apart.
✨Client Management is Key
Since this role involves being the main point of contact for clients, be ready to discuss your experience in managing client relationships. Share specific instances where you’ve handled complaints or escalations effectively, as well as how you’ve maintained strong partnerships with local authorities and housing associations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to contract management and compliance. Prepare to discuss how you would handle various scenarios, such as a sudden escalation or a compliance issue. This will help interviewers see your problem-solving skills in action.
