About the Role
Robert Heath Heating, a leading name in the heating services industry, is proud to partner with Daikin UK, a global leader in heat pumps and air conditioning. We are looking for a dedicated and professional Customer Service & Admin Advisor to join our team, representing the Daikin brand and delivering exceptional service to its customers.
This is a fantastic fully remote opportunity for a self-motivated individual who excels in a fast-paced environment and has a strong background in both customer care and administration. You will be the first point of contact for Daikin customers, playing a vital role in their service journey from start to finish.
Key Responsibilities
Handle inbound customer enquiries via phone and email regarding Daikin products, service calls, and general queries.
Provide high-quality administrative support, including accurately logging service calls, updating customer records, and managing our CRM system.
Schedule appointments for engineers and customers, ensuring efficient diary management.
Resolve customer issues promptly and professionally, maintaining the high standards expected by both Robert Heath Heating and Daikin UK.
Process documentation and correspondence related to customer accounts and service jobs.
What We\'re Looking For
Proven experience in a customer-facing role with a strong focus on delivering excellent service.
A strong administrative background with exceptional organisational skills and a keen eye for detail.
Excellent communication skills, both written and verbal. You must be clear, confident, and professional.
IT Proficient, especially with the MS Office suite (Outlook, Word, Excel). Experience with CRM systems is a plus.
A self-starter who is disciplined and productive in a home-working environment.
What We Offer
A competitive annual salary of £23,810.
The flexibility and convenience of working from home.
Company pension scheme.
25 days holiday per year. Plus 8 Bank holidays.
A supportive team environment with opportunities for professional development.
The chance to work on a prestigious contract with a world-leading brand.
How to Apply
If you are passionate about customer service and have the administrative skills to match, we want to hear from you
Please click \'Apply Now\' and submit your up-to-date CV for consideration.
Robert Heath Heating is an equal opportunities employer.
Job Type: Full-time
Pay: £23,810.00 per year
Benefits:
- Company pension
- Work from home
Work Location: Remote
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service in Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Heath Heating Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Heath Heating Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Heath Heating Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Robert Heath Heating Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Heath Heating Ltd!
How to prepare for a job interview at Robert Heath Heating Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
