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For Companies At a Glance
- Tasks: Support the roll-out and improvement of digital tools across the organisation.
- Company: Join a leading firm in London focused on technology success and user engagement.
- Benefits: Enjoy a 12-month contract with competitive pay and opportunities for professional growth.
- Why this job: Be a key player in enhancing user satisfaction and driving business success through technology.
- Qualifications: Experience in customer success or digital adoption roles is essential; strong communication skills are a must.
- Other info: This role offers a chance to influence tech programmes and improve user experiences.
The predicted salary is between 36000 - 60000 £ per year.
Robert Half have partnered with a leading firm based in the city of London who are looking for a Technology Success and Adoption associate to support the roll-out, embedding, and continuous improvement of digital tools and systems across the organisation. This is a contract role suited to someone with a strong understanding of digital enablement, customer success, user engagement, and training delivery.
You will play a pivotal role in ensuring that employees at all levels are supported and empowered to use technology effectively, driving business-wide success through improved adoption, user satisfaction, and process efficiency. This will be a 12 month day rate contract (inside IR35).
About the role
- People Enablement: You'll craft and deliver learning experiences that go beyond traditional training. That means building role-relevant onboarding journeys, embedding real-time digital support using tools like walkthroughs or in-app messages, and working closely with product owners to ensure knowledge stays fresh and accessible. You'll also spend time directly engaging with users, running informal workshops, hosting drop-in clinics, and offering tailored support to help teams transition smoothly into new ways of working.
- Adoption & Engagement: You will also own the measurement and momentum behind adoption. You'll define what success looks like, establish clear metrics to track usage and satisfaction, and build visual dashboards or concise reporting packs to keep stakeholders informed. With these insights, you'll identify trends and gaps such as where users are dropping off or where certain teams might need more support and use this to shape both tactical fixes and long-term adoption strategies.
- Feedback & Continuous Improvement: Rather than 'set and forget,' they see adoption as an evolving process. You'll play a key role in surfacing user pain points, relaying them to the relevant teams, and influencing future development decisions. You'll be the voice of the user within their tech programmes, ensuring that what's rolled out continues to serve the needs of the business as it grows. You'll also keep an eye on the wider market: exploring new tools and practices that could enhance how they support people and ensure value from digital investments.
Role Requirements:
- Experience in customer success, technology training, change enablement, or digital adoption roles.
- Competence in designing and delivering engaging, accessible learning content across multiple formats (e.g. live sessions, guides, on-demand resources).
- Strong analytical mindset, who is comfortable interpreting engagement data and using it to shape strategy.
- Clear, confident communication skills, both written and verbal, with the ability to collaborate across technical and non-technical teams.
- Self-driven, organised, and capable of managing priorities across several workstreams.
- Demonstrated ability to work with a diverse user base, gathering input and translating needs into practical solutions.
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Success and Adoption
✨Tip Number 1
Familiarise yourself with the latest digital tools and systems relevant to the role. Understanding the technology landscape will not only help you in interviews but also demonstrate your proactive approach to learning and adapting.
✨Tip Number 2
Network with professionals in the field of technology adoption and customer success. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully driven user engagement and adoption in previous roles. Having concrete stories ready will showcase your experience and ability to make a tangible impact.
✨Tip Number 4
Stay updated on trends in digital enablement and customer success. Being knowledgeable about current challenges and innovations in the field will allow you to speak confidently about how you can contribute to the company's goals.
We think you need these skills to ace Technology Success and Adoption
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in customer success, technology training, and digital adoption.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your analytical mindset, communication skills, and any experience in designing engaging learning content.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology enablement and user engagement. Use specific examples from your past experiences to demonstrate how you can contribute to the company's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Robert Half
✨Showcase Your Understanding of Digital Enablement
Make sure to highlight your experience with digital tools and systems during the interview. Discuss specific examples where you've successfully supported technology adoption and user engagement, as this role heavily relies on these skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations related to user training and support. Prepare scenarios where you've crafted learning experiences or addressed user pain points, demonstrating your problem-solving abilities.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used data to inform your strategies in previous roles. Share examples of how you've tracked user engagement metrics and adapted your approach based on those insights, as this is crucial for measuring success in this position.
✨Communicate Clearly and Confidently
Since the role involves collaboration across various teams, practice articulating your thoughts clearly. Be prepared to explain complex concepts in simple terms, showcasing your ability to bridge the gap between technical and non-technical stakeholders.
