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- Tasks: Support users and clients while enhancing internal systems and technology.
- Company: Growing real estate organisation focused on tech improvements.
- Benefits: Opportunities for project work and user training experience.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: Strong troubleshooting skills and experience with help-desk systems.
- Other info: Full UK driving licence required; dynamic team environment.
The predicted salary is between 28800 - 48000 £ per year.
We’re recruiting a Technical Support Analyst for a growing real estate organisation. This role is central to keeping internal systems running smoothly, supporting users, subcontractors, and clients, and contributing to ongoing technology improvements.
You’ll be pivotal in the application support, while assisting with the company’s data and 1st/2nd line support, managing tickets, creating documentation, delivering user training, and working with cross-functional teams to enhance systems and user experience. There are also opportunities to support new tech implementations and project work.
What we’re looking for:
- Strong technical troubleshooting skills
- Experience with ticketing/help-desk systems
- Ability to create clear technical documentation
- Confident delivering user training (in person & virtual)
- Excellent communication and attention to detail
- Full UK driving licence
Technical Support Analyst employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your technical skills! Brush up on your troubleshooting techniques and get familiar with ticketing systems. Maybe even set up a mock help desk scenario with friends to show off your skills and build confidence.
✨Tip Number 3
Prepare for interviews by anticipating common questions. Think about how you’d explain technical concepts clearly and concisely. We recommend doing some role-playing with a mate to nail down your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical troubleshooting skills and experience with ticketing systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Analyst role and how you can contribute to our team. Keep it conversational but professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves delivering user training and working with cross-functional teams, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you’ve effectively communicated complex ideas in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Robert Half
✨Know Your Tech Inside Out
Make sure you brush up on your technical troubleshooting skills before the interview. Familiarise yourself with common issues that users might face and be ready to discuss how you would resolve them. This will show that you’re proactive and prepared.
✨Familiarise Yourself with Ticketing Systems
Since experience with ticketing/help-desk systems is crucial, do some research on popular platforms like Jira or Zendesk. If you’ve used any in the past, be ready to share specific examples of how you managed tickets and improved user experience.
✨Prepare Clear Documentation Samples
Creating clear technical documentation is key for this role. Bring along samples of documentation you've created in previous roles, or prepare a mock example. This will demonstrate your attention to detail and ability to communicate complex information clearly.
✨Practice Your Training Delivery
Since you'll be delivering user training, practice explaining a technical concept in simple terms. You could even do a mock training session with a friend. This will help you feel more confident and showcase your communication skills during the interview.