HR Operations Manager in Solihull

Robert Half are recruiting for an exciting new contract opportunity! This role is fully remote or working from their Solihull offices on a hybrid basis if preferred. The HR Operations Manager is responsible for the effective day-to-day delivery of HR operational services across the business. This role ensures that core HR processes across the employee lifecycle - including onboarding, payroll coordination, HR systems, employee data, benefits administration, and policy governance - are delivered consistently, efficiently, and in line with regulatory requirements. Acting as a key link between the People team, Finance, managers, and external partners, the HR Operations Manager drives service excellence, continuous improvement, and operational efficiency. The role also leads the HR Operations team and uses data, systems, and standardised processes to enhance the employee experience and support informed business decision-making.

Key Responsibilities

• HR Operations & Service Delivery: Lead the delivery of HR operational services across the full employee lifecycle, including onboarding, offboarding, payroll coordination, and employee data management. Act as the primary point of contact for operational HR queries and provide pragmatic advice to managers on employee relations matters, including contractual terms, absence management, policies, and consultation processes. Ensure HR services are delivered consistently and in line with internal governance, employment legislation, and data protection standards.
• HR Systems, Data & Compliance: Own and optimise the use of the HRIS (Sage HR), ensuring data accuracy, confidentiality, and compliance with GDPR, employment legislation, and ISO requirements. Maintain ownership of the company's HMRC SMS visa portal and ensure ongoing compliance. Conduct regular audits and quality checks to safeguard the integrity of HR data and processes. Leverage workforce data and insights to support senior leadership decision-making and service improvements.
• Leadership & Stakeholder Management: Provide line management and development support to the HR Operations team, promoting a high-performance and customer-focused culture. Build strong, collaborative relationships with People teams, Finance, Payroll, regional HR colleagues, and wider stakeholders to ensure joined-up service delivery. Act as the escalation point for complex or sensitive HR operational issues, resolving them efficiently and professionally.
• Change & Project Delivery: Lead and support HR Operations activity related to TUPE transfers, restructures, and redundancy programmes. Partner with overseas HR teams to align operational processes and ensure consistency across regions. Provide cross-coverage for international People Operations during peak periods or annual leave.
• Broader People Support: Act as the dedicated HR Advisor for specific business units, supporting recruitment activity, employee relations cases, organisational change, and people planning. Contribute to wider People & Culture initiatives beyond core operations, including learning and development delivery, workplace strategy, engagement, and culture programmes.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.