Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and ensure a seamless shopping experience.
- Company: Join a trendy London fashion brand making waves in the retail industry.
- Benefits: Part-time hours, flexible work environment, and a chance to grow your career.
- Other info: Dynamic team atmosphere with opportunities for professional development.
- Why this job: Be the voice of a brand and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team - an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Customer Service Coordinator (Part-Time, 30hrs/week)
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment?
Location: London 1 day onsite a week in office.
Contract: Part-time (30 hours per week)
Reporting to: Ecommerce Manager
The Role:
As our Customer Service Coordinator, you’ll be the voice of the brand - managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
Responsibilities:
- Managing customer enquiries across email
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Processing returns and exchanges efficiently
- Collaborating with warehouse, operations & e-commerce teams
- Coordinating with couriers and internal teams to solve fulfilment issues
Ideal candidate:
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Strong communication skills with great attention to detail
- Proactive, organised, and solution-focused mindset
- Ability to juggle multiple tasks in a dynamic environment
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
If you love problem-solving, enjoy working cross-functionally, and want to be part of a growing e-commerce journey—we’d love to hear from you!
Customer Service Coordinator in Slough employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the brand inside out. Know their values, products, and customer service approach. This will help you show how you can contribute to their mission.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve resolved customer issues effectively. This will come in handy during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Coordinator in Slough
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the fashion industry! Share specific examples of how you've delivered exceptional experiences in your previous roles. This will help us understand why you're a great fit for our team.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in e-commerce or retail. We want to see how your skills align with the responsibilities of the Customer Service Coordinator role, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this opportunity and how you can contribute to our brand. Keep it concise but impactful—make us want to meet you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Robert Half
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion retail brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Coordinator.
✨Practice Problem-Solving Scenarios
Since the role involves resolving complex issues, practice common customer service scenarios you might face. Think about how you would handle late deliveries or damaged items. Being able to articulate your thought process will impress the interviewers.
✨Be Ready to Discuss Tools and Technology
Familiarise yourself with tools like Google Workspace, Shopify, and any other relevant software mentioned in the job description. Be prepared to discuss how you've used similar tools in the past and how they can help streamline customer service processes.