DescriptionIcon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.We're looking for an experienced IT Operations Manager to lead IT operations across our UK business, supporting cancer centres, compounding facilities and home healthcare services. This is a key leadership role responsible for delivering reliable, secure and high-performing IT services across a complex multi-site healthcare environment.The roleYou'll lead IT operations across the UK, overseeing infrastructure, networks, service delivery, cloud and data centre operations, service desk, platform support, and supplier performance.This role suits a strong operational leader with technical expertise, commercial awareness and a passion for service excellence.Key responsibilitiesLead, develop and mentor the IT Operations team across infrastructure, networks, service desk and supportOversee day-to-day IT operations, ensuring reliable, secure and resilient servicesManage incident, problem and change processes in line with ITIL principlesMonitor and improve service performance, including SLAs, KPIs and customer satisfactionSupport business-critical platforms, including D365 and other core systemsManage third-party vendors and service providers to meet delivery expectationsWork closely with business and technical stakeholders to align IT services with operational needsContribute to IT strategy, delivery planning, governance and continuous improvementAbout youYou're a confident, collaborative IT leader with strong experience in complex operational environments.EssentialProven experience leading IT operations, infrastructure and service delivery teamsStrong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administrationExperience with ITIL-aligned incident, problem and change managementStrong supplier, risk and budget management experienceExcellent communication, analytical and problem-solving skillsAbility to translate technical issues into practical business outcomesDesirableExperience in healthcare, life sciences or another regulated environmentKnowledge of UK healthcare and compliance frameworks, including NHS, DSPT, GDPR, DPIA and Cyber Essentials PlusExperience in multi-site environmentsExposure to Microsoft D365 supportDegree in Computer Science or related fieldProject management and/or leadership qualificationOn offer Salary up to 90,000Hybrid working - office based in CorshamEnhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service)Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8%Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing supportAccess to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support)Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll)Life Assurance - 10 x your annual salary (max of 300,000)Please note any direct and third-party applications you receive shall be sent through to Roxy Law.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.Job typePermIndustryIT
IT Operations Manager - Networks in Salisbury employer: Robert Half
At Robert Half, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an IT Project Manager, you'll have the opportunity to lead transformative projects in a highly regulated environment, supported by a team that values professional growth and development. With competitive benefits and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally in their roles.
