At a Glance
- Tasks: Build strong customer relationships and drive engagement for long-term success.
- Company: Join a market-leading organisation in Southampton with a vibrant culture.
- Benefits: Competitive salary of £28k plus OTE, bonuses, and free onsite parking.
- Other info: Enjoy a flexible working pattern and opportunities for career growth.
- Why this job: Make a real impact by helping customers maximise their software experience.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 28000 - 33000 £ per year.
Robert Half are thrilled to be working with a market-leading organisation in their search for a permanent, full-time Customer Success Executive offering £28k + OTE + bonus! This is an excellent opportunity for someone with experience in Customer Success, Account Management, Customer Support or a similar client-facing role who enjoys working closely with customers to drive engagement, retention and long-term success. You'll act as a key point of contact for customers, helping them maximise the value of the company's software products while ensuring a positive customer experience throughout the customer lifecycle.
Key Details:
- Salary: £28k basic + £5k OTE + discretionary company bonus
- Location: Southampton
- Working pattern: Full-time, onsite (with flexibility)
- Free parking onsite
Responsibilities:
- Build and maintain strong relationships with customers.
- Support customer onboarding and ongoing engagement.
- Monitor customer usage and identify opportunities to improve adoption.
- Proactively contact customers to drive retention and reduce churn.
- Assist with customer renewals and account growth opportunities.
- Work with internal teams to resolve customer issues and improve satisfaction.
- Maintain accurate customer records within CRM systems.
- Gather customer feedback and share insights with internal stakeholders.
Requirements:
- Experience in Customer Success, Account Management, Customer Support or a similar customer-facing role.
- Strong relationship-building and communication skills.
- A customer-focused mindset with a passion for delivering excellent service.
- Experience using CRM systems and managing customer interactions.
- Good organisational skills and attention to detail.
- The confidence to work proactively and build relationships at all levels.
Customer Success Executive in Portsmouth employer: Robert Half
Join a market-leading organisation in Southampton as a Customer Success Executive, where you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. With competitive compensation, including a base salary of £28k plus OTE and bonuses, and the added benefit of free onsite parking, this role offers a unique opportunity to engage with customers and drive their success while being part of a collaborative team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Half. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Half before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Half:Your cover letter is your chance to shine! Tell us why you want to work at Robert Half specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Half!
How to prepare for a job interview at Robert Half
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
