At a Glance
- Tasks: Support daily operations and provide top-notch customer service in a friendly team.
- Company: Join a family-run business with a relaxed and collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and onsite parking.
- Other info: Stable long-term opportunity in a supportive environment.
- Why this job: Make a real impact while enjoying variety in your role.
- Qualifications: Strong organisational skills and a positive attitude towards customer service.
Robert Half are working with a friendly, family-run business based in Central Bristol, who are looking to recruit an Operations Customer Service Administrator to join their close-knit and supportive team. This is a fantastic opportunity for someone who enjoys variety in their role and takes pride in keeping things organised behind the scenes. The business has a relaxed and collaborative culture, with a genuinely supportive working environment. Hybrid and flexible working is available, alongside onsite parking.
The successful candidate will play an important role in supporting the day-to-day operations of the business, helping to ensure orders are processed efficiently and customers receive a high standard of service.
Key Responsibilities- Processing customer orders accurately and efficiently, ensuring all information is recorded correctly and completed within agreed timescales.
- Liaising with customers via phone and email to provide updates, answer queries and resolve day-to-day issues in a professional and friendly manner.
- Supporting the operational team with general administrative tasks and coordination activities.
- Maintaining accurate records and updating internal systems and databases.
- Coordinating deliveries, orders and supplier communications where required.
- Assisting with invoicing, documentation and order-related administration.
- Managing incoming calls, emails and customer enquiries, ensuring excellent service at all times.
- Supporting with scheduling, logistics and general office coordination duties.
- Preparing and formatting documents, spreadsheets and reports as required.
- Providing wider administrative support to the team and assisting with ad-hoc tasks when needed.
- Strong organisational and administrative skills with excellent attention to detail.
- A positive and approachable attitude with strong customer service skills.
- Confident communication skills, both written and verbal.
- Ability to manage workload effectively and prioritise tasks independently.
- A proactive and hands-on approach with willingness to support across the business.
- Comfortable working within a small team environment.
- Previous experience within an administration, operations support or customer service role.
- Good IT skills including Microsoft Office applications such as Word, Excel and Outlook.
- Experience processing orders or supporting operational processes would be advantageous.
- Experience working within a small business or customer-focused environment would be beneficial.
- Salary: £27,000 - £30,000 depending on experience.
- Hybrid and flexible working available.
- Central Bristol location with parking available.
- Friendly and supportive family-run business.
- Stable, long-term opportunity within a welcoming team environment.
Operations & Customer Service Administrator employer: Robert Half
Join a friendly, family-run business in Central Bristol as an Operations Customer Service Administrator, where you'll thrive in a relaxed and collaborative culture. Enjoy the benefits of hybrid and flexible working, alongside a supportive team that values your contributions and offers opportunities for personal growth within a stable, long-term environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Operations & Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is in a friendly, family-run business, think about how your personality and work style align with their supportive environment. Show them you’re not just a fit on paper but also a great match for their team!
✨Tip Number 3
Practice your communication skills! As you'll be liaising with customers and the operational team, being able to convey information clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a company that values a collaborative and organised approach.
We think you need these skills to ace Operations & Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational and customer service skills, as these are key for the Operations Customer Service Administrator role.
Craft a Friendly Cover Letter:Use your cover letter to show off your personality! Mention why you’re excited about joining a family-run business and how you can contribute to their supportive culture. Keep it professional but let your enthusiasm shine through.
Showcase Relevant Experience:If you've got previous experience in administration or customer service, make it front and centre. Talk about specific tasks you’ve handled that relate to processing orders or supporting operational processes, as this will resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Robert Half
✨Know the Company Culture
Before your interview, take some time to research the company’s culture. Since they pride themselves on being a friendly, family-run business, think about how you can demonstrate your positive and approachable attitude during the interview.
✨Showcase Your Organisational Skills
As an Operations Customer Service Administrator, strong organisational skills are key. Prepare examples from your past experiences where you successfully managed multiple tasks or improved processes. This will show that you can handle the variety this role offers.
✨Practice Your Communication Skills
Since the role involves liaising with customers via phone and email, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend to build your confidence in handling queries and providing updates.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and how you handle customer service challenges. Think of specific situations where you resolved issues effectively, as this will highlight your proactive approach and hands-on attitude.
