Office Manager

We’re looking for a proactive, detail-oriented Office Manager/Senior Support Specialist to join us on a 12-month fixed-term contract . Supporting our Talent Solutions and Business Support teams, you’ll play a key role in delivering high-quality operational and administrative support across all UK and Ireland branches, ensuring a smooth and efficient workplace experience for colleagues and customers.

**This role is based in Cardiff City Centre and requires 4 days in the office**

Key Responsibilities

• Support Talent Solutions and branch teams as needed.
• Manage the UK switchboard and direct enquiries promptly.
• Format CVs, action Salesforce reports, and maintain data accuracy.
• Handle marketing unsubscribe requests, job scam responses, and data deletion queries.
• Coordinate and support internal/external meetings, events, and webinars.
• Front-of-house duties including visitor management and meeting room bookings.
• Oversee office supplies, budgets, and Health & Safety standards.
• Organise staff events, appreciation days, and community initiatives.
• Collaborate with corporate teams to support a cohesive office environment.
• Provide full placement admin support across all UK & Ireland practice groups.
• Ensure compliance with internal policies and legal requirements.
• Manage background checks (DBS, RTW, referencing), contracts, and client documentation (TOBs).
• Liaise with compliance teams and support onboarding processes.
• Act as the first point of contact for basic IT issues and support.
• Manage new starter technology setup and system access (e.g., Salesforce, DOMO, RingCentral).
• Deliver training sessions and assist with ongoing tech adoption.
• Support system clean-ups and drive best practice across digital platforms.

Skills & Experience

• Proven experience in an administrative role within a fast-paced office.
• Strong understanding of Robert Half’s operations or similar professional services environment.
• Excellent organisational, communication, and problem-solving skills.
• Tech-savvy with a keen eye for detail and process improvement.
• Ability to work independently and manage a high-volume workload.
• A collaborative team player, committed to diversity, equity, inclusion, and customer service excellence.