Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support for software and hardware issues.
- Company: Join a dynamic team at Robert Half in Manchester.
- Benefits: Competitive pay, diverse workplace, and opportunities for growth.
- Other info: Fast-paced environment with a focus on collaboration and customer service.
- Why this job: Enhance your tech skills while helping others solve their IT challenges.
- Qualifications: Strong communication skills and knowledge of Microsoft Dynamics or Business Central.
The predicted salary is between 30000 - 40000 £ per year.
Robert Half are working to recruit for an IT Support Analyst to join a team based in Manchester. This role suits someone with strong communication skills, a collaborative and sociable approach to relationships and the ability to thrive in fast-paced environments.
An overview of the role is as follows below:
- Providing 1 and 2 Line Support, covering software, hardware with digital and face-to-face resolution
- Escalating upwards to 3 line where necessary
- Maintaining accurate ticketing records and support cases
- A strong focus on customer service, driven by quality-oriented support and strong internal and external relationships
- Works closely with managers and other business stakeholders to support wider IT requirements and communicate updates effectively
- IT Support Analyst role providing 1st and 2nd line support for users across hardware, software, and remote working issues
Technical competencies
Essential
- Microsoft Dynamics or Business Central
- Understanding of Windows and Mac operating systems
Desirable
- Experience with EPOS systems
- Microsoft Cloud Platforms, Azure AD and Entra
- Basic Networking knowledge
IT Support Analyst in Manchester employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Analyst role. We make it easy for you to showcase your skills and connect with potential employers directly!
We think you need these skills to ace IT Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft Dynamics, Windows, and Mac operating systems. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it's through your cover letter or CV, let us know how you’ve successfully communicated in past roles.
Be Customer-Focused: Emphasise your customer service experience in your application. We love candidates who can show they’re driven by quality support and building strong relationships, so share examples of how you've gone above and beyond for users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Robert Half
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics, Business Central, and the operating systems mentioned in the job description. Being able to discuss these technologies confidently will show that you're prepared and capable.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to resolve a hypothetical issue during the interview, so being clear and concise will help demonstrate your ability to communicate effectively.
✨Demonstrate Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and maintained positive relationships, as this will resonate well with the interviewers looking for a quality-oriented support approach.
✨Be Ready for Fast-Paced Scenarios
Think of situations where you had to work under pressure or manage multiple tasks at once. Be ready to share these experiences, as they’ll want to see how you thrive in a fast-paced environment and handle challenges efficiently.