At a Glance
- Tasks: Lead and manage complex employee relations cases in a dynamic hospitality environment.
- Company: Join a beloved UK hospitality brand expanding globally.
- Benefits: Enjoy 50% off food, flexible working, and discounts on travel and shopping.
- Other info: Work in a supportive, inclusive culture with opportunities for personal growth.
- Why this job: Shape employee relations strategy and make a real impact in a growing business.
- Qualifications: Strong background in employee relations and understanding of UK employment law.
The predicted salary is between 60000 - 75000 £ per year.
Robert Half is partnering with one of the UK's most loved hospitality brands. They're growing globally (US expansion underway) and now need a Senior ER Manager to own the function and shape how people matters are handled across a fast-paced, multi-site business.
The Role
- Lead complex & high-risk ER cases end-to-end
- Act as the key escalation point for all ER matters
- Partner closely with the Head of People to take full ownership of ER
- Coach and influence managers to make fair, confident decisions
- Manage external relationships (ACAS, legal, tribunals)
- Use data to spot trends, risks & opportunities
- Support on evolving employment law & policy changes
You'll also have 1 direct report (ER Case Manager) - experienced and largely self-sufficient, so this is about guidance rather than heavy management.
Why it's interesting
- Huge variety of cases - from day-to-day to highly complex
- Global exposure (UK + US sites including Chicago & NYC)
- Business in growth mode - role likely to evolve as they scale
- Opportunity to truly own and shape ER strategy
- Strong focus on manager coaching & long-term capability building
What they're looking for
- Strong ER background in a multi-site / fast-paced environment (hospitality ideal but not essential)
- Deep understanding of UK employment law & policies
- Confident handling sensitive, complex cases
- Natural coach & influencer - this is key
- Calm, pragmatic and commercially minded
- Someone who can balance risk, people & business needs
The Set-Up
- Hybrid: 2 days in office (Tues fixed)
- Very flexible working
- Minimal travel (occasional training sessions if needed)
The Perks
- 50% off food
- Income protection + death in service
- Volunteer days
- Financial wellbeing tools
- Referral bonuses
- Discounts on travel, shopping & more
- Dog-friendly office (and kids welcome if childcare falls through)
- Genuine culture of trust + flexibility
Culture
- Warm, down-to-earth and values-led:
- Work hard & be nice to people
- High standards, low ego
- Inclusive, supportive environment
- Long tenure across teams
Process
- 1st stage: Teams interview (competency-based)
- 2nd stage: In-person inc. short presentation (your approach + first 90 days)
Senior Employee Relations Manager in London employer: Robert Half
Join one of the UK's most beloved hospitality brands as a Senior Employee Relations Manager in London, where you'll thrive in a warm and inclusive culture that values trust and flexibility. With a strong focus on employee growth and development, you'll have the opportunity to shape ER strategy while enjoying unique perks like 50% off food, volunteer days, and a dog-friendly office. This role offers global exposure and the chance to work in a fast-paced environment, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Employee Relations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research the company culture and values, especially since they pride themselves on being warm and down-to-earth. Tailor your responses to show how you align with their ethos and can contribute to their growth.
✨Tip Number 3
Show off your ER expertise! Be ready to discuss specific cases you've handled, especially complex ones. Use data to back up your decisions and demonstrate how you've influenced managers in the past—this will really resonate with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining their team and contributing to their mission.
We think you need these skills to ace Senior Employee Relations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Employee Relations Manager role. Highlight your experience in handling complex ER cases and your understanding of UK employment law. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our growing hospitality brand. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Coaching Skills:Since coaching managers is a key part of this role, make sure to include examples of how you've influenced others in the past. We’re looking for someone who can inspire confidence and fairness in decision-making, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Robert Half
✨Know Your ER Stuff
Make sure you brush up on your knowledge of UK employment law and policies. Be ready to discuss how you've handled complex ER cases in the past, as this role demands a deep understanding of the legal landscape.
✨Showcase Your Coaching Skills
Since you'll be influencing managers, prepare examples that highlight your coaching abilities. Think about times when you've guided others to make fair decisions and how you can bring that experience to the table.
✨Be Data-Savvy
This role involves using data to spot trends and risks. Familiarise yourself with how you've used data in previous roles to inform your decisions and strategies. Be ready to discuss specific metrics or outcomes you've achieved.
✨Prepare for the Presentation
For the second stage, you'll need to present your approach and first 90 days. Structure your presentation clearly, focusing on how you plan to tackle ER challenges and support the team. Practice makes perfect!
