IT Support Engineer (Remote/Hybrid) in London

Robert Half Technology are assisting a growing SaaS organisation to recruit a Mac IT Support Engineer on a contract basis. This is an initial 12-month contract with strong potential for extension and an ASAP start. This is a part-time opportunity working 3 days per week. The role will require 1 day per week onsite in London, with the remaining days worked remotely. This opportunity is ideally suited to candidates specifically seeking a 3-day-per-week contract engagement.

Role

• The Mac IT Support Engineer will act as the sole IT resource, providing end-to-end support for approximately 70 users across the UK and US.
• Manage the onboarding and offboarding process for employees, ensuring a seamless user experience and appropriate access controls.
• Provide 1st Line and BAU IT support across a predominantly Mac environment, resolving hardware, software, and user-related issues.
• Manage and support Microsoft Intune, including device provisioning, compliance policies, and endpoint management.
• Support IT operations, troubleshooting issues proactively and ensuring minimal disruption to users.
• Assist with cybersecurity initiatives and support ISO compliance activities where required, helping to maintain strong security and governance standards across the business.
• Maintain IT documentation, asset management records, and operational procedures.

Profile

• The Mac IT Support Engineer will have strong commercial experience supporting Mac environments within a helpdesk or IT support function.
• Hands-on experience with Microsoft Intune is essential.
• Strong understanding of IT support fundamentals, including hardware, software, networking, and endpoint management.
• Excellent communication and stakeholder management skills, with the ability to work independently as the sole IT resource.
• 5-8 years of relevant IT support, helpdesk, or endpoint engineering experience.
• Exposure to ISO compliance frameworks and cybersecurity best practices would be highly advantageous but is not essential.
• Experience supporting security initiatives, compliance audits, endpoint security, or information security controls would be an added bonus.

London-based organisation with a hybrid working model. Part-time contract opportunity working 3 days per week. One day per week onsite in London, with flexibility to work remotely for the remainder of the week. Immediate requirement.

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training. The successful candidate will join on an initial 12-month contract with strong potential for extension.

Robert Half is committed to diversity, equity and inclusion. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.