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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues in a dynamic financial services environment.
- Company: Join a leading, fully regulated financial services firm in Central London.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Why this job: Enhance your tech skills while making a real difference in a high-performing team.
- Qualifications: 18 months of IT support experience and strong troubleshooting skills required.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
The predicted salary is between 30000 - 40000 £ per year.
A leading, fully regulated financial services firm is seeking an IT Support Technician to join its growing technology team. This is an excellent opportunity for someone with at least 18 months' experience in a helpdesk environment who wants to develop their technical capability within a professional, high-performing environment.
About the Role
You will provide day-to-day technical support to users across the business, ensuring colleagues receive an efficient, friendly and reliable service. The role includes user support, system administration and broader IT operations, with exposure to Microsoft technologies, cloud platforms and security tools.
Key Responsibilities
- Desktop support and troubleshooting in a Windows 10/11 environment
- Remote user support
- Administration of Active Directory, Exchange Online, Office 365, Azure and other third-party services
- Support and administration of Microsoft Dynamics CRM
- Daily systems and infrastructure checks
- Installing and configuring new hardware, software and peripherals
- Onboarding new staff
- Maintaining and managing Windows servers
- Creating and updating documentation for all IT processes and procedures
- Business Continuity and Disaster Recovery testing
- Anti-virus, firewall and cyber security monitoring
- Backup administration
- Licensing and printer management
- Delivering staff training
- Supporting all other aspects of daily IT operations
Skills & Experience Required
- Minimum 18 months' IT support experience within a regulated financial services environment
- Strong desktop troubleshooting skills
- Excellent analytical skills and attention to detail
- Strong communication skills with a customer-first approach
- Calm under pressure, flexible and reliable
- Good knowledge of Microsoft operating systems (Windows 10/11)
Professional Standards
As part of a regulated organisation, you will be expected to:
- Follow FCA, FSMA and all internal compliance procedures
- Keep documentation accurate and up to date
- Maintain CPD and stay informed on relevant legislative and technical changes
Desktop Support Engineer in London employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research the company and prepare for common questions. Practice your responses with a friend or in front of a mirror to boost your confidence and ensure you come across as calm and collected.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your technical capabilities and stand out from the crowd.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team, which always makes a good impression.
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience in IT support, especially in a regulated environment, and showcase your troubleshooting skills with Windows 10/11.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Mention your customer-first approach and how you handle pressure – we love that!
Show Off Your Technical Skills: Don’t forget to list all relevant technical skills, like your experience with Active Directory, Office 365, and any cloud platforms. We want to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Robert Half
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11 and Microsoft technologies. Be ready to discuss your experience with Active Directory, Office 365, and any troubleshooting you've done in the past. This will show that you're not just familiar with the tools but can also handle them under pressure.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, be prepared to share examples of how you've delivered excellent customer service in previous positions. Think of specific situations where you resolved issues efficiently and kept users happy. A friendly, approachable attitude goes a long way!
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support challenges, like troubleshooting a network issue or onboarding a new staff member. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Stay Updated on Compliance Standards
Since the company operates in a regulated environment, it's crucial to understand compliance procedures like FCA and FSMA. Familiarise yourself with these standards and be ready to discuss how you’ve adhered to similar regulations in your past roles. This shows that you take professional standards seriously.
