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- Tasks: Manage customer enquiries and ensure a seamless experience across all touchpoints.
- Company: Join a trendy London-based fashion retail brand making waves in the industry.
- Benefits: Part-time hours, flexible work environment, and a chance to grow in a dynamic team.
- Other info: Work 30 hours a week with one day onsite in London.
- Why this job: Be the voice of a brand and create exceptional customer experiences in e-commerce.
- Qualifications: Experience in customer service, preferably in fashion or retail.
The predicted salary is between 20000 - 25000 £ per year.
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team - an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment?
Location: London, 1 day onsite a week in office.
Contract: Part-time (30 hours per week)
As our Customer Service Coordinator, you’ll be the voice of the brand - managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in London employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry, especially those who work at the brand you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations like late deliveries or complaints. We want you to show off your problem-solving skills!
✨Tip Number 3
Show your passion for the brand! Research their values and recent news, then weave that knowledge into your conversations. It’ll demonstrate that you’re not just another candidate, but someone who truly cares about their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering exceptional experiences and are excited about the fashion retail industry.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service, especially in fashion or e-commerce. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you can bring to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Robert Half
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion retail brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or enhanced customer satisfaction. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Familiarise Yourself with Tools
Since familiarity with Google Workspace and e-commerce platforms like Shopify is a plus, brush up on these tools before your interview. If you have experience with them, be ready to discuss how you've used them to improve customer interactions or streamline processes.
✨Show Your Passion for Customer Experience
During the interview, convey your enthusiasm for delivering exceptional customer experiences. Share stories that highlight your commitment to customer satisfaction and how you’ve gone above and beyond in previous roles. This will resonate well with the brand's focus on customer experience.