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- Tasks: Manage customer enquiries and ensure a seamless experience across all touchpoints.
- Company: Join a trendy London-based fashion retail brand making waves in the industry.
- Benefits: Part-time hours, flexible work environment, and a chance to grow your skills.
- Other info: Work 30 hours a week with one day onsite in London.
- Why this job: Be the voice of a brand and create exceptional customer experiences in e-commerce.
- Qualifications: Experience in customer service, preferably in fashion or retail.
The predicted salary is between 12 - 15 £ per hour.
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team - an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment?
Location: London, 1 day onsite a week in office.
Contract: Part-time (30 hours per week)
As our Customer Service Coordinator, you’ll be the voice of the brand - managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
Customer Service Coordinator (Contract, Temporary) in London employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Contract, Temporary) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations, like a late delivery or a damaged item. Show them you can keep your cool and deliver great service under pressure!
✨Tip Number 3
Don’t forget to showcase your passion for customer experience! When you get the chance to chat with potential employers, let them know why you love helping customers and how you can contribute to their brand's success.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining the team and helps us get to know you better.
We think you need these skills to ace Customer Service Coordinator (Contract, Temporary) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering exceptional experiences and can thrive in a fast-paced environment like ours.
Tailor Your Experience: Make sure to highlight any relevant experience you have in fashion, retail, or e-commerce. We’re looking for someone who understands the industry, so don’t be shy about showcasing your skills and past roles that align with what we do.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our Customer Service Coordinator role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Robert Half
✨Know the Brand Inside Out
Before your interview, take some time to research the fashion retail brand. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or enhanced customer satisfaction. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Familiarise Yourself with Tools
Since familiarity with Google Workspace and e-commerce platforms like Shopify is a plus, make sure you brush up on these tools. If you have experience with them, be ready to discuss how you've used them to improve customer interactions in previous roles.
✨Show Your Passion for Customer Experience
During the interview, express your enthusiasm for delivering exceptional customer experiences. Share what motivates you in a customer service role and how you can contribute to maintaining the high standards of service that the brand is known for.