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For Companies At a Glance
- Tasks: Manage customer enquiries and ensure a seamless shopping experience.
- Company: Join a trendy London fashion brand making waves in the retail industry.
- Benefits: Part-time hours, flexible work environment, and a chance to grow your career.
- Other info: Dynamic team atmosphere with opportunities for professional development.
- Why this job: Be the voice of a brand and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team - an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Location: London (1 day onsite a week in office).
Contract: Part-time (30 hours per week).
Reporting to: Ecommerce Manager.
The Role:
As our Customer Service Coordinator, you’ll be the voice of the brand - managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
Responsibilities:
- Managing customer enquiries across email
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Processing returns and exchanges efficiently
- Collaborating with warehouse, operations & e-commerce teams
- Coordinating with couriers and internal teams to solve fulfilment issues
Ideal candidate:
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Strong communication skills with great attention to detail
- Proactive, organised, and solution-focused mindset
- Ability to juggle multiple tasks in a dynamic environment
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
If you love problem-solving, enjoy working cross-functionally, and want to be part of a growing e-commerce journey—we’d love to hear from you!
Customer Service Coordinator in London employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you’ve made customers happy.
✨Tip Number 3
Research the brand! Understand their values and customer experience approach. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the fashion industry! Share specific examples of how you've delivered exceptional experiences in previous roles. This will help us understand why you're a great fit for our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience, especially in e-commerce or retail. We want to see how your skills align with the responsibilities of the Customer Service Coordinator role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Robert Half
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion retail brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in this role. Prepare examples from your past experience where you've successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and proactive mindset.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. During the interview, practice clear and concise responses. Use examples that highlight your ability to communicate effectively with customers and collaborate with teams, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Google Workspace or Shopify), and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.