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- Tasks: Support customers with accounting queries and deliver training on financial processes.
- Company: Growing business in Edinburgh with a collaborative team culture.
- Benefits: Competitive salary, hybrid work model, and strong focus on training and development.
- Other info: Enjoy a supportive environment with excellent career progression opportunities.
- Why this job: Step into a client-facing role and make a real impact in finance.
- Qualifications: 2-3 years in accounting or bookkeeping with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently partnering with a growing and well-established business in Edinburgh that’s looking to appoint a Customer Accountant to join their team. This is an excellent opportunity for someone with a background in accounting or bookkeeping who enjoys working closely with people and is looking to step into a more client-facing, varied role.
The Role
You’ll be joining a collaborative and supportive team, using your finance knowledge to deliver a high level of service to customers while helping them navigate accounting processes and systems. This role offers a strong mix of finance, problem-solving and customer interaction, making it ideal for someone who enjoys working beyond purely transactional tasks.
Key responsibilities:
- Acting as the first point of contact for customer queries via phone, email and live chat
- Supporting users with queries relating to accounting processes, transactions and system usage
- Delivering training and guidance to both new and existing customers
- Proactively reaching out to customers to provide support and improve overall experience
- Troubleshooting issues and providing clear, practical solutions
- Assisting internal teams with testing new features and system updates
- Building strong relationships with customers and acting as a trusted point of contact
About You
To be successful in this role, you’ll be someone who combines strong finance knowledge with excellent communication skills.
Key requirements:
- 2–3+ years’ experience in an accounting, bookkeeping or transactional finance role
- Exposure to areas such as VAT, payroll processes and general ledger activity
- A solid understanding of core accounting principles and financial processes
- Strong IT skills, with experience using accounting software (e.g. Sage, Xero or similar)
- Confident communicator, able to explain financial concepts clearly to non-finance individuals
- A proactive, solutions-focused mindset with strong attention to detail
Why apply?
- Opportunity to move into a more client-facing and varied finance role
- Join a supportive and collaborative team environment
- Strong focus on training, development and progression
- Hybrid working model with a good work-life balance
- Competitive salary and benefits package
Customer Accountant in Livingston employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accountant in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Accountant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for accounting roles and practice your answers. Make sure you can clearly explain your finance knowledge and how it applies to customer interactions.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your communication skills shine. Remember, they’re looking for someone who can build strong relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in joining our supportive team.
We think you need these skills to ace Customer Accountant in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your accounting background and any client-facing roles you've had. We want to see how you can bring your finance knowledge to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Customer Accountant role and how your experience aligns with what we're looking for. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Whether it's through clear language in your CV or a friendly tone in your cover letter, we want to see that you can connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at Robert Half
✨Know Your Numbers
Brush up on your accounting principles and financial processes. Be ready to discuss your experience with VAT, payroll, and general ledger activities. This will show that you have the technical knowledge needed for the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex financial concepts in simple terms. You might even want to role-play common customer queries with a friend to build your confidence.
✨Show Your Problem-Solving Skills
Think of examples where you've successfully resolved issues or improved processes in your previous roles. Be prepared to share these stories during the interview to demonstrate your proactive mindset.
✨Research the Company Culture
Familiarise yourself with the company’s values and team dynamics. Since they emphasise collaboration and support, think about how you can contribute to that environment and be ready to discuss it in your interview.