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- Tasks: Troubleshoot and support complex IT environments while driving exciting projects.
- Company: Join a dynamic team at Robert Half, known for its commitment to diversity and inclusion.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Elevate your career in a role that challenges you and enhances your technical skills.
- Qualifications: 3+ years in IT support, with strong knowledge of Microsoft technologies and certifications.
- Other info: Be part of a collaborative environment with excellent career advancement opportunities.
The predicted salary is between 34000 - 46000 £ per year.
Are you an experienced Infrastructure Engineer ready to take your career to the next level? Robert Half is seeking a highly skilled 3rd Line Infrastructure Engineer to provide exemplary technical support and service for our client. You'll handle escalated technical issues, deliver cloud and on-prem maintenance, and drive project work across complex IT environments.
Skills and Experience:
- Minimum 3 years' technical experience in a support environment, ideally within an MSP or similar setting.
- Industry-recognized technical certifications (e.g., Microsoft, VMware).
- Solid understanding and proven success with ITIL support methodologies.
- Strong analytical and problem-solving skills - able to thrive under pressure.
- Deep knowledge of Microsoft technologies including Microsoft365, Active Directory, Group Policy, Exchange, and Windows Server (2012 and newer).
- Practical experience supporting remote/virtual desktop environments (desirable).
- Networking and firewall expertise; hands-on experience with Azure, VMware ESXi/vSphere (v6.0+), and Linux is desirable.
- Proven practical knowledge of server, storage, and network hardware including cloud deployments (IaaS).
Key Responsibilities:
- Diagnose and troubleshoot server hardware, desktops, laptops, printers, Microsoft desktop applications, and networking issues efficiently.
- Install and configure servers (physical and virtual), firewalls, desktops, laptops, and other infrastructure devices.
- Manage endpoint solutions and Active Directory users/computers.
- Multitask to resolve various technical issues and document your work clearly for effective team knowledge sharing.
- Liaise with project teams to facilitate system implementations and upgrades.
- Support pre-sales and Service Delivery Managers in both customer-facing and internal projects.
- Participate in an on-call rota and ensure adherence to information security and compliance standards.
Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.
Infrastructure Engineer - 3rd line in Leicester employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer - 3rd line in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Microsoft technologies and cloud deployments.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Brush up on your problem-solving skills and be ready to discuss how you've tackled challenges in past roles.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role that matches your skills. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Infrastructure Engineer - 3rd line in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Infrastructure Engineer role. Highlight your relevant experience, especially with Microsoft technologies and ITIL methodologies. We want to see how your skills match what we're looking for!
Showcase Your Certifications: If you've got any industry-recognised certifications like Microsoft or VMware, flaunt them! These can really set you apart from other candidates. We love seeing that commitment to professional development.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you've got!
How to prepare for a job interview at Robert Half
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Microsoft 365, Active Directory, and Windows Server. Be ready to discuss your hands-on experience with these tools, as well as any relevant certifications you hold.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you thrived under pressure and how you managed to multitask effectively while keeping documentation clear for team sharing.
✨Understand ITIL Methodologies
Since the role requires a solid understanding of ITIL support methodologies, be prepared to explain how you've applied these principles in your previous roles. Highlight any experiences where you improved service delivery or efficiency through ITIL practices.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your analytical skills and technical knowledge. Practice articulating your thought process when troubleshooting complex issues, and don’t hesitate to ask clarifying questions if needed during the interview.
