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For Companies At a Glance
- Tasks: Lead business development and customer success teams to drive growth and satisfaction.
- Company: Fast-growing global technology platform with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape strategies that impact customers and drive meaningful partnerships across Europe.
- Qualifications: Senior leadership experience in Business Development and Customer Success required.
- Other info: Join a fast-paced environment with a focus on innovation and collaboration.
The predicted salary is between 72000 - 108000 £ per year.
Location: London (3 days/week in-office)
Model: Hybrid platform/SaaS environment
Robert Half are working with a fast-growing global technology platform to find a Director of Business Development & Customer Success to own the full commercial lifecycle across the UK & Europe. This is a senior, hands-on leadership role responsible for growth, customer satisfaction, and unifying commercial and service delivery teams.
The Role
You will shape and execute the go-to-market strategy, drive new customer acquisition, and build a world-class customer success function. You’ll lead business development, onboarding, account management, and retention, ensuring customers see measurable value and long-term partnership. Working closely with the MD and wider leadership group, you’ll influence strategy, contribute to multi-market growth plans, and represent the customer voice across product and operations.
Key Responsibilities
- Lead BD and CS teams, including managers across new markets, enterprise, agency, and talent.
- Own acquisition → onboarding → renewal → expansion.
- Build and manage a robust pipeline of strategic opportunities.
- Strengthen customer health, reduce churn, and drive product adoption.
- Implement scalable processes, data-driven reporting, and cross-functional alignment.
- Partner with marketing, product, and operations on GTM and customer strategy.
- Act as a senior leader in the UK & Europe business.
Your Background
- Senior leadership experience across both Business Development and Customer Success.
- Strong commercial judgement with the ability to balance strategy and execution.
- Experience in SaaS, marketplace, platform, or B2B2C environments.
- Proven ability to manage managers and build high-performing teams.
- Hands-on operator who is comfortable in a fast-moving, scaling environment.
- Confident communicator, collaborative, and customer-centric.
Director of Customer Success & Business Development in Leeds employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Success & Business Development in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the SaaS space. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've successfully led teams in the past, especially in business development and customer success. Use specific examples to demonstrate your impact and how you can bring value to their organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Director of Customer Success & Business Development in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Customer Success & Business Development role. Highlight your leadership experience in both business development and customer success, as well as any relevant SaaS or B2B2C experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven growth and customer satisfaction in previous positions, and don’t forget to mention your hands-on approach in fast-paced environments.
Showcase Your Achievements: Quantify your successes wherever possible. Whether it's increasing customer retention rates or leading successful onboarding processes, numbers speak volumes. We want to see how you’ve made a measurable impact in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Robert Half
✨Know Your Numbers
As a Director of Customer Success & Business Development, you'll need to demonstrate your understanding of key metrics. Brush up on customer acquisition costs, churn rates, and lifetime value calculations. Be ready to discuss how you've used these metrics to drive growth in previous roles.
✨Showcase Leadership Experience
This role requires strong leadership skills, so prepare examples that highlight your experience managing teams. Think about specific challenges you've faced, how you motivated your team, and the results achieved. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Market
Research the company’s position within the SaaS landscape and be prepared to discuss trends affecting the industry. Show that you’re not just familiar with their products but also understand their competitors and market dynamics. This will demonstrate your strategic thinking and commercial judgement.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle customer onboarding challenges or strategies to reduce churn. Practising these scenarios can help you articulate your thought process clearly during the interview.