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For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues daily.
- Company: Join a UK-based innovation company focused on technology and growth.
- Benefits: Enjoy a competitive salary and the chance to learn in a dynamic environment.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience and career growth.
- Qualifications: 1 year of relevant experience and a passion for IT are essential.
- Other info: This is a 6-month fixed-term role based in London.
The predicted salary is between 20000 - 23000 £ per year.
Job Description
Robert Half is partnering with a UK-based innovation company to recruit a Junior IT Support Engineer for an initial 6-month fixed-term contract.
Role:
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Provide 1st line technical support to staff (in-person, email, or remote)
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Troubleshoot and resolve hardware, software, and network issues
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Set up and configure laptops, peripherals, and user accounts for new employees
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Maintain asset registers and inventory of IT equipment
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Assist in managing IT ticketing system and ensuring timely resolution
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Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and collaboration tools
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Document technical procedures and FAQs for internal use
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Assist with basic administration of IT systems and security protocols
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Escalate more complex issues to senior IT staff or external providers as needed
Profile:
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Strong interest in IT and technology with a desire to learn and grow
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1 year experience in a similar role (internship, freelance, part-time, or full-time)
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Familiarity with Windows and macOS operating systems
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Good understanding of Microsoft 365 applications
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Excellent communication and interpersonal skills
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A proactive, solution-oriented mindset
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Ability to work independently and collaboratively in a dynamic environment
Organisation:
- Initial 6-month fixed-term
- London-based, 5 days per week (on-site)
- £25,000 – £27,500 per annum, dependent on experience
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Junior IT Support employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, especially Microsoft 365 applications. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. This could be from previous jobs, internships, or even personal projects, as it highlights your proactive approach.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it also gives you a chance to assess if the position aligns with your career goals.
We think you need these skills to ace Junior IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided technical assistance. Emphasise your familiarity with Windows, macOS, and Microsoft 365 applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and technology. Mention specific experiences that demonstrate your problem-solving skills and ability to work both independently and as part of a team.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated technical information to non-technical users in the past.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the IT field. Mention any relevant courses, certifications, or self-study initiatives that showcase your commitment to professional development.
How to prepare for a job interview at Robert Half
✨Show Your Passion for IT
Make sure to express your strong interest in IT and technology during the interview. Share examples of how you've engaged with tech, whether through personal projects or previous roles, to demonstrate your enthusiasm and willingness to learn.
✨Familiarise Yourself with Microsoft 365
Since the role involves supporting Microsoft 365 applications, brush up on your knowledge of Outlook, Teams, SharePoint, and OneDrive. Be prepared to discuss how you've used these tools in the past and how you can assist others with them.
✨Prepare for Technical Questions
Expect questions related to troubleshooting hardware, software, and network issues. Review common problems and solutions, and be ready to explain your thought process when resolving technical issues.
✨Demonstrate Communication Skills
As this role requires excellent communication and interpersonal skills, practice articulating your thoughts clearly. Think of scenarios where you've successfully communicated technical information to non-technical users and be ready to share those experiences.
