At a Glance
- Tasks: Lead the design and management of Jira Service Management workflows and integrations.
- Company: Market-leading defence sector organisation with a focus on innovation.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Join a dynamic team with a commitment to excellence and career advancement.
- Why this job: Be a key player in shaping the future of service management technology.
- Qualifications: SC clearance and experience with Jira Service Management architecture.
The predicted salary is between 60000 - 80000 £ per year.
Robert Half Technology are assisting a market leading defence sector organisation to recruit a JSM Architect on an ongoing contract basis, 6 months minimum. Remote working - UK based. ASAP start. SC clearance required.
The JSM Architect (SC Cleared) will take technical ownership of the Jira Service Management platform, defining its overall architecture, structure, and long-term scalability.
- Lead the design and management of workflows across JSM, ensuring they are efficient, scalable, and aligned with enterprise service management standards.
- Own configuration management within JSM, establishing governance, structure, and consistency across projects and instances.
- Define and maintain the platform's data model and schema design, including request types, asset/configuration management, and SLA structures.
- Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools).
- Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability.
- Collaborate with service management, IT operations, and business stakeholders to translate requirements into scalable, well-architected JSM solutions.
- Troubleshoot complex configuration, workflow, and integration issues, providing expert-level resolution.
Keep up to date with JSM and ITSM developments.
JSM Architect (SC Cleared) employer: Robert Half
As a leading employer in the defence sector, this organisation offers a dynamic and supportive work environment that prioritises innovation and professional growth. With remote working options available across the UK, employees benefit from a flexible work-life balance while engaging in meaningful projects that contribute to national security. The company fosters a culture of collaboration and continuous learning, ensuring that team members have access to the resources and opportunities needed to advance their careers.
