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For Companies At a Glance
- Tasks: Join a dynamic IT team providing 1st-2nd line support and troubleshooting.
- Company: A growing business in Bicester, committed to diversity and inclusion.
- Benefits: Salary up to £38,000 plus excellent benefits and occasional remote work options.
- Why this job: Great opportunity to enhance your IT skills while working in a supportive environment.
- Qualifications: Experience in IT support, Office 365, Azure, and strong customer service skills required.
- Other info: Flexibility to travel to other sites and potential for process improvement projects.
The predicted salary is between 30400 - 42000 £ per year.
Exciting opportunity for an IT Support Analyst to join a growing business in Bicester, offering up to £38,000 (DOE) plus excellent benefits and development opportunities!
The Role
The IT Support Analyst will join a close-knit IT team, providing 1st-2nd line support to users across the business. This will include:
- managing / troubleshooting tickets within a service desk tool, escalating where necessary
- providing desktop and local user support
- maintaining an excellent customer service approach for all support queries
- IT asset management, setting up laptops & mobile devices
- process improvement, documentation
- support on various projects
About you
Applicants for the IT Support Analyst role will have:
- proven experience in a similar IT support role covering both 1st and 2nd line support
- working experience with Office 365, Azure, Active Directory, Entra ID, Intune, Endpoint Manager
- excellent customer service skills, with a strong team-work approach
- knowledge of networking principles
- strong attention to detail with experience of process improvement and documentation
- a valid UK driving license and flexibility to travel to other sites as & when required
On offer
Salary of up to £38,000 depending on experience plus excellent benefits. Looking for candidates who can work predominantly from the Bicester office, with travel to other sites (some flexibility for occasional working from home).
IT Support Analyst employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Office 365, Azure, and Active Directory. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in IT support, particularly focusing on how you've handled 1st and 2nd line support issues. Be ready to share specific examples that highlight your problem-solving skills and customer service approach.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've collaborated with colleagues in past roles. This is crucial since the role involves working closely with a tight-knit IT team.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding our commitment to diversity, equity, and inclusion can help you align your responses during the interview and demonstrate that you're a good fit for our team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly focusing on 1st and 2nd line support roles. Include specific examples of your work with Office 365, Azure, and Active Directory to demonstrate your relevant skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and teamwork approach. Mention your attention to detail and any process improvement initiatives you've been involved in, as these are key attributes for the role.
Highlight Relevant Experience: In your application, emphasise your experience with IT asset management and troubleshooting tickets. Provide concrete examples of how you've successfully managed user support queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst.
How to prepare for a job interview at Robert Half
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Azure, Active Directory, and other relevant technologies. Highlight specific examples of how you've used these tools in previous roles to solve problems or improve processes.
✨Demonstrate Customer Service Excellence
Since the role requires excellent customer service skills, think of instances where you went above and beyond to assist users. Be ready to explain how you handle difficult situations and maintain a positive attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot common IT issues. Practising your thought process out loud can help you articulate your approach during the interview.
✨Emphasise Teamwork and Collaboration
The job involves working closely with a team, so be sure to share experiences that highlight your ability to collaborate effectively. Discuss how you contribute to a team environment and support your colleagues in achieving common goals.
