At a Glance
- Tasks: Coordinate incident responses and manage issues in a fast-paced fintech environment.
- Company: Join a dynamic payments business with a focus on technology and operations.
- Benefits: Fully remote work, flexible hours, and a chance to grow your skills.
- Other info: Perfect for those who thrive in high-pressure situations and love problem-solving.
- Why this job: Make a real impact by ensuring platform stability and customer satisfaction.
- Qualifications: Experience in incident management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Robert Half Technology are assisting a payments business to recruit an Incident Triage Coordinator on a contract basis. Fully remote working. ASAP start. Initial 6-month contract.
The Incident Triage Coordinator will support the management and coordination of low- and medium-severity incidents affecting a large-scale fintech platform. Responsibilities include:
- Respond promptly to incidents raised through Jira, Slack, and PagerDuty, ensuring issues are assessed and managed in line with established response playbooks.
- Coordinate incident response activities across engineering and operational teams using tools including Google Meet, Slack, Jira, and PagerDuty.
- Ensure accurate and timely capture of incident facts, updates, and response actions throughout the incident lifecycle.
- Work closely with engineering leaders to assess customer impact, operational risk, and platform stability.
- Ensure customer communication processes are initiated quickly for any real or potential service impacts.
- Monitor incidents for escalation triggers and escalate to senior incident management teams where appropriate.
- Maintain accurate and complete incident records, ensuring documentation standards and review criteria are met.
- Provide concise end-of-shift summaries of incidents and response activities to internal stakeholders.
- Support continuous improvement of incident management processes and operational response procedures.
Profile: The Incident Triage Coordinator will have proven experience within incident management, service operations, or technical support environments. Previous experience within fintech, payments, or technology organisations is highly desirable. Key qualifications include:
- Strong understanding of incident management processes and operational response methodologies.
- Hands-on experience with tools such as PagerDuty, Jira, Slack, and collaboration platforms.
- Excellent organisational skills with strong attention to detail and process adherence.
- Strong communication skills, with the ability to coordinate effectively across technical and non-technical teams.
- Ability to remain calm and organised in fast-paced, high-pressure operational environments.
- Strong analytical, problem-solving, and critical-thinking abilities.
- Comfortable working independently within a remote, shift-based environment.
- Bachelor’s degree or equivalent professional experience preferred.
Company: Payments business. Fully remote working. Fast-paced fintech environment with a strong operational and technology focus.
Incident Triage Coordinator employer: Robert Half
As a leading payments business in the fintech sector, we offer an exceptional remote working environment that fosters innovation and collaboration. Our culture prioritises employee growth through continuous improvement initiatives and provides opportunities to work with cutting-edge technology in a fast-paced setting. Join us to be part of a dynamic team where your contributions directly impact our operational success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Triage Coordinator
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space on LinkedIn or through industry events. We all know that sometimes it’s not just what you know, but who you know that can get your foot in the door.
✨Tip Number 2
Practice your incident response scenarios. Get familiar with tools like Jira and PagerDuty, and maybe even run through some mock incidents with friends. This will help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Don’t forget to showcase your communication skills! As an Incident Triage Coordinator, you’ll need to coordinate across teams. Be ready to share examples of how you’ve effectively communicated in past roles during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Incident Triage Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Incident Triage Coordinator role. Highlight your experience in incident management and any relevant tools like Jira and PagerDuty. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role in a fintech environment. Share specific examples of how you've handled incidents in the past and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves coordinating across teams, it's crucial to demonstrate your communication skills. In your application, mention any experiences where you've successfully communicated complex information to both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Robert Half
✨Know Your Incident Management Stuff
Make sure you brush up on your incident management processes and operational response methodologies. Be ready to discuss your previous experiences in detail, especially how you've handled incidents in fast-paced environments like fintech.
✨Familiarise Yourself with the Tools
Get comfortable with tools like Jira, Slack, and PagerDuty before the interview. You might be asked about how you've used these platforms in past roles, so having specific examples ready will show that you're well-prepared and knowledgeable.
✨Show Off Your Communication Skills
Since this role involves coordinating across various teams, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex information to both technical and non-technical audiences.
✨Stay Calm Under Pressure
Prepare for situational questions that test your ability to remain calm and organised during high-pressure scenarios. Reflect on past experiences where you had to manage multiple incidents simultaneously and how you prioritised tasks effectively.
