At a Glance
- Tasks: Manage and respond to incidents in a fast-paced fintech environment.
- Company: Join a leading fintech organisation with a focus on innovation.
- Benefits: Fully remote work, flexible hours, and competitive pay.
- Other info: Exciting opportunity for growth in a dynamic industry.
- Why this job: Be the first line of defence in ensuring customer satisfaction and platform reliability.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 35000 - 45000 £ per year.
Robert Half Technology are assisting a leading financial services (fintech) organisation to recruit several Incident Management Analysts on a 6-12 month contract basis - fully remote (UK based).
The Incident Management Analyst will ensure medium- and low-severity incidents affecting our fintech platform are promptly and accurately assessed for scale and scope of impacts. You will also ensure affected customers are notified as early as possible about real or potential impacts, engineering leaders are engaged immediately, and incidents are escalated rapidly when warranted, all following a concise playbook.
Role:
- The Incident Management Analyst will respond to all low- and medium-severity incidents.
- During a typical eight-hour shift, engineers may open two to ten low- or medium-severity incidents in Jira, Slack and PagerDuty.
- Your phone and/or laptop will alert you immediately to engage via Google Meet, Slack and Jira.
- Follow the response playbook which provides specific steps for all of the following duties.
- Ensure facts are being captured about the incident and response. Today we use Google Gemini to do this - it just has to be activated.
- Ensure the engineering leaders join the response 'bridge' meeting. They are reachable via PagerDuty, with escalation schedules there too.
- Ensure engineers provide prompt and accurate assessments of the impacts.
Incident Management Analyst employer: Robert Half
As a leading fintech organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our fully remote setup allows for flexibility while ensuring that our Incident Management Analysts are equipped with the tools and support needed to excel in their roles. With a commitment to innovation and collaboration, we offer a unique opportunity to be part of a forward-thinking team dedicated to delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Management Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common incident management scenarios your way. The more you rehearse, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Jira, Slack, and PagerDuty. Being able to talk about your experience with these platforms will definitely give you an edge.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, we love seeing familiar faces!
We think you need these skills to ace Incident Management Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Incident Management Analyst role. Highlight relevant experience and skills that match the job description, especially your ability to handle incidents and communicate effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about incident management in the fintech space. Share specific examples of how you've successfully managed incidents in the past.
Showcase Your Technical Skills:Since this role involves tools like Jira, Slack, and PagerDuty, mention your proficiency with these platforms. If you have experience with Google Meet or Google Gemini, be sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Robert Half
✨Know Your Incident Management Playbook
Familiarise yourself with the incident management playbook used by the company. Understand the specific steps for responding to low- and medium-severity incidents, as this will show your preparedness and ability to follow structured processes.
✨Demonstrate Communication Skills
Since you'll be notifying customers and engaging with engineering leaders, practice clear and concise communication. Prepare examples of how you've effectively communicated during past incidents or crises to highlight your skills in this area.
✨Get Comfortable with Tools
Make sure you’re familiar with tools like Jira, Slack, and PagerDuty. If you can, try to get hands-on experience with these platforms before the interview. Being able to discuss your proficiency with these tools will give you an edge.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to assess a hypothetical incident. Think through how you would approach these situations, including how you would gather facts and escalate issues, to demonstrate your analytical thinking and problem-solving skills.
