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- Tasks: Join our team as an IT Support Technician, handling 1st and some 2nd line duties.
- Company: We're a dynamic company in Bristol, focused on providing top-notch IT support.
- Benefits: Earn £28,000 - £30,000 with hybrid work options and bonus opportunities.
- Why this job: Great chance to grow your tech skills while working in a supportive team environment.
- Qualifications: Previous helpdesk experience and strong communication skills are essential.
- Other info: You'll liaise with suppliers and tackle real-world tech challenges daily.
The predicted salary is between 28000 - 30000 £ per year.
We are seeking an IT Support Technician to join our client in Bristol, the IT Support Technician will earn £28,000 – £30,000 per annum along with additional benefits and bonus opportunities. The IT Support Technician will have the ability of hybrid work, mainly being onsite, handling mainly 1st line duties with some elements of 2nd line. Overall, the IT Support Technician should be comfortable working in a team and capable with the below IT Support Technician responsibilities and tasks: Key Accountabilities: Liaises with 3rd party suppliers and sources IT equipment in a cost-effective manner from recommended suppliers Communicates with internal customers via the Helpdesk, telephone or face to face. Maintains a log of any software or hardware problems detected. Allocates more complex service issues to the relevant IT member. Arranges for external technical support where problems cannot be resolved in house. Capabilities, Skills and Experience Required Ability to manage time and prioritise requests based on urgency and importance. Previous helpdesk experience Strong verbal and written communication skills Customer service focused. Team orientated attitude to help co-workers, customers and departments with technical problems. Motivation to learn new skills and Technologies. Any real world and hands on experience with the following technologies …
Help Desk Analyst II employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Analyst II
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your experience with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be interacting with internal customers and possibly third-party suppliers, being clear and concise is key.
✨Tip Number 3
Showcase your ability to work in a team environment. Prepare examples of how you've collaborated with colleagues to solve technical issues or improve processes in previous roles.
✨Tip Number 4
Stay updated on the latest technologies relevant to the role. Mention any recent courses or certifications you've completed that relate to IT support, as this shows your motivation to learn and grow.
We think you need these skills to ace Help Desk Analyst II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant helpdesk experience and showcases your strong verbal and written communication skills. Emphasize any customer service roles you've had and your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your motivation to learn new skills and technologies. Mention specific examples of how you've successfully managed time and prioritized requests in previous roles.
Highlight Technical Skills: In your application, clearly list any hands-on experience with the technologies mentioned in the job description. This will demonstrate your capability and readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Robert Half
✨Showcase Your Helpdesk Experience
Make sure to highlight your previous helpdesk experience during the interview. Be prepared to discuss specific situations where you successfully resolved issues, as this will demonstrate your capability in handling 1st and 2nd line duties.
✨Emphasize Communication Skills
Since the role involves communicating with internal customers, it's crucial to showcase your strong verbal and written communication skills. Practice explaining technical concepts in simple terms, as this will reflect your ability to assist users effectively.
✨Demonstrate Teamwork
The job requires a team-oriented attitude, so be ready to share examples of how you've collaborated with colleagues in the past. Discuss how you’ve helped co-workers or departments with technical problems to show that you’re a supportive team player.
✨Express Your Motivation to Learn
Convey your eagerness to learn new skills and technologies. Employers appreciate candidates who are proactive about their professional development, so mention any relevant courses or certifications you’re pursuing or plan to pursue.
