At a Glance
- Tasks: Coordinate incident responses and manage issues in a fast-paced fintech environment.
- Company: Join a dynamic payments business with a focus on innovation.
- Benefits: Fully remote work, flexible hours, and a chance to grow your skills.
- Other info: Perfect for those who thrive in high-pressure situations and love problem-solving.
- Why this job: Make a real impact by ensuring platform stability and customer satisfaction.
- Qualifications: Experience in incident management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Robert Half Technology are assisting a payments business to recruit an Incident Triage Coordinator on a contract basis. Fully remote working. ASAP start. Initial 6-month contract.
The Incident Triage Coordinator will support the management and coordination of low- and medium-severity incidents affecting a large-scale fintech platform.
- Respond promptly to incidents raised through Jira, Slack, and PagerDuty, ensuring issues are assessed and managed in line with established response playbooks.
- Coordinate incident response activities across engineering and operational teams using tools including Google Meet, Slack, Jira, and PagerDuty.
- Ensure accurate and timely capture of incident facts, updates, and response actions throughout the incident lifecycle.
- Work closely with engineering leaders to assess customer impact, operational risk, and platform stability.
- Ensure customer communication processes are initiated quickly for any real or potential service impacts.
- Monitor incidents for escalation triggers and escalate to senior incident management teams where appropriate.
- Maintain accurate and complete incident records, ensuring documentation standards and review criteria are met.
- Provide concise end-of-shift summaries of incidents and response activities to internal stakeholders.
- Support continuous improvement of incident management processes and operational response procedures.
Profile:
- The Incident Triage Coordinator will have proven experience within incident management, service operations, or technical support environments.
- Previous experience within fintech, payments, or technology organisations is highly desirable.
- Strong understanding of incident management processes and operational response methodologies.
- Hands-on experience with tools such as PagerDuty, Jira, Slack, and collaboration platforms.
- Excellent organisational skills with strong attention to detail and process adherence.
- Strong communication skills, with the ability to coordinate effectively across technical and non-technical teams.
- Ability to remain calm and organised in fast-paced, high-pressure operational environments.
- Strong analytical, problem-solving, and critical-thinking abilities.
- Comfortable working independently within a remote, shift-based environment.
- Bachelor's degree or equivalent professional experience preferred.
Company: Payments business. Fully remote working. Fast-paced fintech environment with a strong operational and technology focus.
Incident Triage Coordinator in England employer: Robert Half
As a leading payments business in the fintech sector, we offer an exceptional remote working environment that prioritises flexibility and work-life balance. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development while working on impactful projects that shape the future of financial technology. Join us to be part of a dynamic team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Triage Coordinator in England
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space on LinkedIn or through industry events. We all know that sometimes it’s not just what you know, but who you know that can get your foot in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your incident management knowledge. We recommend practising common scenarios you might face as an Incident Triage Coordinator. Show them you can keep calm and organised under pressure!
✨Tip Number 3
Don’t forget to showcase your experience with tools like Jira and PagerDuty during interviews. We want to see how you’ve used these platforms to manage incidents effectively. Real-life examples will make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Incident Triage Coordinator in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Incident Triage Coordinator role. Highlight your experience in incident management and any relevant tools like Jira and PagerDuty. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role in a fintech environment. Share specific examples of how you've handled incidents in the past and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves coordinating across teams, it's crucial to demonstrate your communication skills. In your application, mention any experiences where you've successfully communicated complex information to both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Robert Half
✨Know Your Incident Management Stuff
Make sure you brush up on your incident management processes and operational response methodologies. Familiarise yourself with tools like Jira, Slack, and PagerDuty, as you'll likely be asked about your hands-on experience with them during the interview.
✨Show Off Your Communication Skills
Since the role involves coordinating across technical and non-technical teams, be ready to demonstrate your strong communication skills. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and analytical abilities. Think of specific incidents you've managed before and how you handled them, focusing on your decision-making process and the outcomes.
✨Highlight Your Organisational Skills
This role requires excellent organisational skills and attention to detail. Be prepared to discuss how you keep track of multiple incidents and ensure accurate documentation. Share any tools or methods you use to stay organised, especially in a remote work environment.
