Robert Half Technology are assisting a School Trust to recruit a 2nd Line IT Support Engineer on a contract basis. 6-month contract. ASAP start - Surrey based, on-site. Interviews next week.
Role
The 2nd Line IT Support Engineer will provide technical support to users across school sites in Surrey, resolving escalated IT issues efficiently.
Provide helpdesk-based support and troubleshoot a range of hardware, software and Windows-related issues.
Manage and maintain user accounts and permissions within Active Directory.
Diagnose and resolve issues relating to desktops, laptops, printers and other IT hardware.
Troubleshoot software, connectivity and general IT infrastructure issues.
Escalate more complex technical issues where necessary and work with other technical teams to achieve resolution.
Deliver excellent customer service to teaching staff and other school employees.
Manage competing priorities, maintain accurate support records and work independently.
Help maintain reliable IT systems and minimise disruption to teaching and day-to-day school operations.
Profile
The 2nd Line IT Support Engineer will have previous experience in a 2nd Line IT Support or IT Support Engineer role.
Strong troubleshooting skills across Windows-based systems and environments.
Experience with Active Directory, user
2nd Line IT Support Engineer in East Kilbride employer: Robert Half
At Robert Half, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an IT Project Manager, you'll have the opportunity to lead transformative projects in a highly regulated environment, supported by a team that values professional growth and development. With competitive benefits and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally in their roles.
