At a Glance
- Tasks: Shape the Customer Success function and drive customer retention and loyalty.
- Company: Fast-growing, investor-backed B2B organisation with exciting expansion plans.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work closely with the CMO and cross-functional teams to enhance customer experience.
- Why this job: Join a pivotal role in a dynamic company and make a real impact on customer success.
- Qualifications: Experience in customer success and strong collaboration skills.
The predicted salary is between 60000 - 75000 £ per year.
Robert Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion.
They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term growth.
Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth.
Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing and shaping the company's Customer Success function.
This is an ideal opportunity for someone who enjoys building new capabilities, influencing business strategy and delivering measurable commercial results.
The Role As Customer Success Lead, you'll own the customer success strategy across the business, ensuring customers receive maximum value from the companies products and services throughout their lifecycle.
You'll work cross-functionally with Marketing, Customer Service, Operations and Technology teams to improve customer experience, develop customer insight and identify opportunities for growth within existing accounts.
Key Responsibilities ...
