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- Tasks: Manage customer enquiries and ensure a seamless experience across all touchpoints.
- Company: Join a trendy London-based fashion retail brand making waves in the industry.
- Benefits: Part-time hours, flexible work environment, and a chance to grow in a dynamic team.
- Other info: Work 30 hours a week with one day onsite in London.
- Why this job: Be the voice of a brand and create exceptional customer experiences in e-commerce.
- Qualifications: Experience in customer service, preferably in fashion or retail.
The predicted salary is between 20000 - 25000 £ per year.
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team - an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment?
Location: London, 1 day onsite a week in office.
Contract: Part-time (30 hours per week)
As our Customer Service Coordinator, you’ll be the voice of the brand - managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the fashion retail industry. A personal recommendation can go a long way in landing that Customer Service Coordinator role.
✨Tip Number 2
Prepare for the interview by researching the brand inside out. Understand their values, customer service approach, and recent news. This will help you show your passion for delivering exceptional customer experiences during the interview.
✨Tip Number 3
Practice common interview questions related to customer service scenarios. Think about how you would handle issues like late deliveries or damaged items. Being ready with examples will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary)
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to create exceptional experiences for customers. This will help us understand why you're the perfect fit for our fast-paced environment.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience in fashion, retail, or e-commerce, and don’t forget to mention your familiarity with tools like Google Workspace. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you articulate your thoughts well without rambling. This reflects the kind of clarity we value in customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Robert Half
✨Know the Brand Inside Out
Before your interview, take some time to research the fashion retail brand. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Familiarise Yourself with Tools
Since familiarity with Google Workspace and e-commerce platforms like Shopify is a plus, make sure you brush up on these tools. If you have experience with them, be ready to discuss how you've used them to improve customer interactions in previous roles.
✨Show Your Passion for Customer Experience
During the interview, express your enthusiasm for delivering exceptional customer experiences. Share what motivates you in a customer service role and how you can contribute to maintaining the high standards of service that the brand is known for.