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- Tasks: Manage customer enquiries and ensure a seamless experience across all touchpoints.
- Company: Join a trendy London-based fashion retail brand making waves in the industry.
- Benefits: Part-time hours, flexible work environment, and a chance to grow your skills.
- Other info: Work 30 hours a week with one day onsite in London.
- Why this job: Be the voice of a brand and create exceptional customer experiences in e-commerce.
- Qualifications: Experience in customer service, preferably in fashion or retail.
The predicted salary is between 12 - 15 £ per hour.
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team - an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment?
Location: London, 1 day onsite a week in office.
Contract: Part-time (30 hours per week)
As our Customer Service Coordinator, you’ll be the voice of the brand - managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
Customer Service Coordinator (Contract, Temporary) employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Contract, Temporary)
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion retail industry and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the brand's values and customer service approach. Think about how your experience aligns with their mission of delivering exceptional customer experiences, and be ready to share specific examples from your past roles.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Google Workspace and any relevant e-commerce platforms like Shopify. Being able to demonstrate your proficiency in these tools during an interview can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Customer Service Coordinator. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Customer Service Coordinator (Contract, Temporary)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering exceptional experiences and can thrive in a fast-paced environment like ours.
Tailor Your Experience: Make sure to highlight any relevant experience you have in fashion, retail, or e-commerce. We’re looking for someone who understands the industry, so connect your past roles to the responsibilities of the Customer Service Coordinator position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Robert Half
✨Know the Brand Inside Out
Before your interview, take some time to research the fashion retail brand. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or enhanced customer satisfaction. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Familiarise Yourself with Tools
Since familiarity with Google Workspace and e-commerce platforms like Shopify is a plus, make sure you brush up on these tools. If you have experience with them, be ready to discuss how you've used them to improve customer interactions in previous roles.
✨Show Your Passion for Customer Experience
During the interview, express your enthusiasm for delivering exceptional customer experiences. Share what motivates you in a customer service role and how you can contribute to maintaining the high standards of service that the brand is known for.