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- Tasks: Manage customer enquiries and ensure a seamless shopping experience.
- Company: Join a trendy London fashion brand making waves in the retail industry.
- Benefits: Part-time hours, flexible work environment, and a chance to grow your skills.
- Other info: Dynamic team atmosphere with opportunities for career advancement.
- Why this job: Be the voice of a brand and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team - an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Location: London (1 day onsite a week in office)
Contract: Part-time (30 hours per week)
Reporting to: Ecommerce Manager
The Role: As our Customer Service Coordinator, you’ll be the voice of the brand - managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
Responsibilities:
- Managing customer enquiries across email
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Processing returns and exchanges efficiently
- Collaborating with warehouse, operations & e-commerce teams
- Coordinating with couriers and internal teams to solve fulfilment issues
Ideal candidate:
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Strong communication skills with great attention to detail
- Proactive, organised, and solution-focused mindset
- Ability to juggle multiple tasks in a dynamic environment
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
If you love problem-solving, enjoy working cross-functionally, and want to be part of a growing e-commerce journey— we’d love to hear from you!
Customer Service Coordinator employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations like late deliveries or complaints. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your passion for customer experience! During interviews, share examples of how you've gone above and beyond for customers in the past. This will help us see that you truly care about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the fashion industry! Share any relevant experiences that highlight your love for delivering exceptional customer experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how you fit into our fast-paced e-commerce environment!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Highlight your key achievements and skills without rambling—remember, we appreciate attention to detail!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Robert Half
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion retail brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Coordinator.
✨Practice Problem-Solving Scenarios
Since the role involves resolving complex issues, be ready to discuss how you would handle various customer scenarios. Practising these problem-solving situations can help you articulate your thought process and reassure the interviewer of your capability to manage challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Google Workspace or Shopify), and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.