CRM Manager in Cambridge

CRM Manager (Salesforce) – 18 Month FTC

Robert Half are working with a purpose-led organisation in the science and research, and education space, who is looking for an experienced CRM Manager to lead their customer engagement strategy and Salesforce platform development.

This is a fantastic opportunity to take ownership of CRM in a globally focused, digitally evolving organisation where customer data and insight sit at the heart of commercial and community growth. The successful candidate will shape and deliver CRM strategy, lead a small technical team, and influence internal stakeholders across marketing, digital, publishing, events, and sales functions.

Key Responsibilities

• Own the organisation-wide CRM vision and strategy, with a core focus on Salesforce

• Lead platform optimisation and roadmap development, aligned with customer experience goals

• Collaborate across departments to embed a consistent, insight-led approach to CRM

• Manage internal stakeholders and external vendors to deliver scalable improvements

• Deliver actionable insights, reports, and dashboards to support marketing, commercial, and service teams

• Ensure data compliance and GDPR adherence across systems and processes

• Coach and develop a team of Salesforce administrators and CRM specialists

• Advocate for a customer-first mindset across the organisation

What We\’re Looking For

• Proven experience leading CRM strategy and operations, ideally within a matrixed or mission-driven organisation

• Strong technical knowledge of Salesforce (Sales, Service, Marketing Clouds)

• Experience with CRM integrations, automation, analytics, and reporting

• Strong understanding of data governance, CRM compliance, and user training

• Ability to influence stakeholders at all levels, from C-suite to end users

• Experience managing third-party vendors and cross-functional projects

• Backgrounds in sectors like education, membership, publishing, or non-profit welcomed

Why Apply?

• Lead CRM transformation at a respected, values-led organisation

• Make a tangible impact on how customer engagement is driven at scale

• Collaborative, people-first culture with a strong development focus

• Flexible hybrid working model – London or Cambridge base

• Fantastic Benefits package

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.